Sr. Field Service Technician - Northbrook, IL

Rivian•Northbrook, IL

About The Position

Rivian is hiring an experienced Senior Field Service Technician to serve as a technical expert and leader supporting complex vehicle repairs and field operations. The role involves advanced diagnostics, repair, installation, and inspection work in service centers and field settings, including customer sites, mobile routes, remote locations, and production plants as business needs require. The technician provides advanced troubleshooting and technical guidance, mentors junior team members, supports cross-functional problem-solving, and drives continuous improvement and repair-process standards. The position requires broad expertise across high- and low-voltage systems, vehicle networks, chassis and drivability, thermal and HVAC systems, and ADAS and body/glass integration. The technician also handles complex parts operations, documentation, root-cause analysis, customer and supplier interactions, and feedback to engineering and leadership. The role has a standard 40-hour workweek, with availability for weekends, holidays, and varied shifts as required, as well as regional travel.

Requirements

Minimum age of 21.
Valid driver's license and a clean driving record, with no suspensions or revocations within the past 3–5 years.
Ability to work a standard 40-hour week and be available for weekends, holidays, early morning, evening, or overnight shifts as required.
Ability to travel to regional locations or production plants as needed.
Proficiency in Windows/Mac environments, work order management systems, and specialized engineering/diagnostic documentation systems.
Physical ability to perform occupational tasks including sitting, standing, bending, kneeling, and lifting up to 50 lbs.
State mechanic certifications where required by jurisdiction.
3 to 8+ years of hands-on experience working on vehicle high-voltage systems and high-voltage diagnostic work.
Demonstrated background in continuous improvement, process standardization, and escalation management.
Advanced knowledge of automotive electronics, CAN and LIN network communications, electrical schematics, and wiring harness repairs.
Expertise in chassis service and diagnosing vehicle dynamics, including ABS, traction control, power steering, and NVH concerns.
Comprehensive HVAC knowledge, including coolant drain/fill operations, A/C machine use, 609 refrigerant certification, and thermal management diagnostics.
Proficiency in ADAS calibration and replacing or adjusting sensors, body panels, and glass to manufacturer tolerances.
Ability to diagnose complex high-voltage faults and isolation issues, with knowledge of HV architecture, HVIL, charging isolation, safety power-down protocols, and appropriate PPE.

Nice To Haves

High school diploma, GED, or recognized equivalency credential.
Graduation from an accredited automotive repair school or vocational program.
Ability to drive a non-commercial truck and trailer.
5 to 8+ years of automotive repair experience, with extensive bumper-to-bumper diagnostics experience.
Experience in a leadership or supervisory role, such as Shop Foreman, Team Lead, or Technical Mentor.

Responsibilities

Perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections in service centers and field settings.
Provide advanced diagnostic guidance to field service teams and remotely diagnose or repair issues using logged vehicle data and technical schematics when local vehicle access is not required.
Coach, mentor, and train junior technicians and internal partners; foster cross-functional collaboration and lead shop-floor technical problem-solving.
Use specialized diagnostic tools to resolve complex electrical, high-voltage, and network faults.
Conduct road tests to verify repair quality, champion continuous improvement, and uphold high standards across repair workflows.
Oversee complex parts operations, including ordering, receiving, inventory management, and billing.
Create service-support and engineering-system documentation; provide root-cause analysis and actionable feedback to field service engineers and leadership.
Interact professionally with customers, suppliers, and internal teams during escalations and mobile outreach events.