Field Service Technician - Northbrook, IL

Rivian•Northbrook, IL

About The Position

This role is designed for emerging to mid-level technicians who want to develop their technical skills while providing an exceptional customer experience. The technician supports electric vehicle repairs, inspections, and field service operations, working under the mentorship of senior technicians and leadership. The position is based primarily at a local service center but may involve remote work, mobile service travel, or support for plant operations as business needs evolve. The role requires adaptability, strong communication, a commitment to safety and quality, and ongoing technical learning.

Requirements

At least 21 years of age.
Valid driver’s license and clean driving record, with no suspensions or revocations within the past 3–5 years.
Availability for a standard 40-hour workweek, with possible weekend, holiday, early morning, evening, or overnight shifts based on business needs.
Flexibility to travel to regional locations or production facilities as needed.
Proficiency using laptops or computers in Windows or Mac environments and work order management systems.
Eagerness to learn, strong organizational and time-management skills, and high attention to detail.
Ability to sit, stand, walk, bend, kneel, reach, and lift up to 50 pounds.
Foundational understanding of basic electrical theory, including high-voltage versus low-voltage awareness; basic circuit measurement tools such as a DVOM; and introductory electrical schematic reading.
Familiarity with basic hand and power tools, entry-level tire repairs, and basic vehicle alignments.
Basic understanding of diagnostic workflows and troubleshooting steps under guidance.

Nice To Haves

High school diploma, GED, or recognized equivalency credential.
Ability to drive a non-commercial truck and trailer.
Graduation from an accredited automotive repair school or program.
0–3 years of hands-on experience in an automotive shop or technical environment; recent graduates are welcome.
Basic exposure to electric vehicle or hybrid frameworks.
Experience working in a fast-paced startup environment.

Responsibilities

Perform or assist with assigned vehicle diagnosis, repairs, installations, and inspections at a service center, on a mobile route, or at a remote location.
Learn to identify and explain Rivian’s product line, EV framework, tools, and accessories while building peer relationships and working under senior technician mentorship.
Use available technical resources and follow repair procedures efficiently without compromising quality or safety.
Conduct post-repair road tests to verify repair quality and vehicle operating safety.
Assist with parts operations, including ordering, receiving, shipping, inventory tracking, and work order and expense reporting.
Maintain detailed technical notes and documentation for completed and in-progress repairs for internal and external use.
Interact professionally with customers, families, third-party affiliates, and suppliers at service facilities and outreach events.
Identify process improvements, provide constructive feedback to mentorship leads, and participate in service campaigns or containment initiatives.
Participate in required training, maintain current technical skills, and increase the quality of work performed with minimal supervision as experience grows.