Sr. Field Service Technician, Night Shift - Northbrook, IL

Rivian•Northbrook, IL

About The Position

Rivian is hiring an experienced Senior Field Service Technician to serve as a technical expert and leader supporting complex vehicle repairs and field operations. The role calls for an adaptable, team-oriented leader who can drive continuous improvement, mentor junior team members, and resolve complex diagnostic challenges in a fast-paced environment. The position is based primarily at a service center, but may involve remote work, travel to remote locations, or work at production plants as business needs require. Candidates will be evaluated on advanced technical skills and leadership capabilities. The technician performs advanced vehicle diagnostics, complex repairs, installations, and inspections in service centers and field settings. The role also provides high-level troubleshooting to field teams, including remote analysis of logged vehicle data and technical schematics. The technician uses specialized diagnostic equipment, ensures repair quality, supports parts operations, documents findings, provides root-cause feedback, and works professionally with customers, suppliers, and internal teams. The role requires availability for a standard 40-hour workweek, including weekends, holidays, and early morning, evening, or overnight shifts as required. Night-shift technicians receive a 15% hourly shift differential for hours worked between 6 p.m. and 6 a.m.; hours vary by location. The hourly pay range for Illinois (Chicago Metro) applicants is $31.84–$60.23. The successful candidate may be eligible for an annual performance bonus. Rivian offers eligible employees a benefits package that includes paid vacation, paid sick leave, and insurance benefits, with potential eligibility for its 401(k) plan and Employee Stock Purchase Program.

Requirements

Minimum age of 21 years.
Valid driver’s license and clean driving record, with no suspensions or revocations within the past 3–5 years.
Availability for a standard 40-hour workweek, including weekends, holidays, early mornings, evenings, or overnight shifts as required.
Ability to travel to regional locations or production plants as needed.
Proficiency in Windows/Mac environments, work order management systems, and specialized engineering and diagnostic documentation systems.
Physical ability to sit, stand, bend, kneel, and lift up to 50 pounds.
State mechanic certifications where required by jurisdiction.
Five to eight or more years of automotive repair experience, including extensive bumper-to-bumper diagnostics, preferred.
Three to eight or more years of hands-on experience working on vehicle high-voltage systems and high-voltage diagnostics.
Deep understanding of high-voltage architecture, High-Voltage Interlock Loops (HVIL), charging isolation, and safe power-down protocols using appropriate PPE; ability to diagnose complex high-voltage faults and isolation issues.
Advanced knowledge of automotive electronics, CAN and LIN bus communications, electrical schematics, and wiring harness repairs.
Mastery of chassis service, including alignments and braking systems, and advanced diagnosis of ABS, traction control, power steering, and NVH concerns.
Comprehensive knowledge of HVAC systems, coolant drain/fill operations, A/C machine use, 609 refrigerant certification, and thermal management diagnostics.
Proficiency in calibrating ADAS and replacing or adjusting sensors, body panels, and glass to manufacturer tolerances.

Nice To Haves

High school diploma, GED, or recognized equivalency credential.
Graduation from an accredited automotive repair school or vocational program.
Ability to drive a non-commercial truck and trailer.
Five to eight or more years of automotive repair experience, including extensive bumper-to-bumper diagnostics.
Experience in a leadership or supervisory role, such as Shop Foreman, Team Lead, or Technical Mentor.
Demonstrated background in continuous improvement, process standardization, and escalation management.

Responsibilities

Perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections on vehicles in service centers and field settings, including customer sites, mobile routes, and remote locations.
Provide advanced diagnostic guidance to field service teams and perform remote diagnostics or repairs when issues can be safely addressed without local vehicle access, using logged vehicle data and technical schematics.
Coach, mentor, and train junior technicians and internal partners; foster cross-functional collaboration and lead shop-floor technical problem-solving.
Use specialized diagnostic tools, including PICO-Scope, PCAN, Kavaser Memorator, and breakout boxes, to resolve complex electrical, high-voltage, and network faults.
Conduct road tests to verify repair quality, champion continuous improvement, and promote high standards across repair workflows.
Oversee complex parts operations, including ordering, receiving, inventory management, and billing.
Produce high-quality documentation in service support and engineering systems; provide root-cause analysis and actionable feedback to field service engineers and leadership.
Engage professionally with customers, suppliers, and internal teams during escalation resolutions or mobile outreach events.

Benefits

Paid vacation
Paid sick leave
Life insurance
Medical insurance
Dental insurance
Vision insurance
Short-term disability insurance
Long-term disability insurance
Potential eligibility to participate in Rivian’s 401(k) Plan
Potential eligibility to participate in Rivian’s Employee Stock Purchase Program
Potential annual performance bonus
15% hourly shift differential for night-shift hours worked between 6 p.m. and 6 a.m.