Sr. Field Service Technician, Night Shift - Bothell, WA

Rivian • Mill Creek East, WA

20h

About The Position

Rivian is seeking an experienced Senior Field Service Technician to serve as a technical expert and leader supporting complex vehicle repairs and field operations. The position is based primarily at a service center, but may include remote work, travel to remote locations, or work at production plants as business needs require. The role involves advanced diagnostics and repair, mentoring junior technicians, continuous improvement, and technical problem-solving in a fast-paced environment. The schedule is Monday through Friday, with rotational Saturdays, from 4:30 p.m. to 1:00 a.m. The role includes a 15% pay differential for hours worked between 6:00 p.m. and 6:00 a.m.

Requirements

• Minimum age of 21.
• Valid driver's license and a clean driving record, with no suspensions or revocations within the past 3–5 years.
• Ability to work a standard 40-hour week, including weekends, holidays, early mornings, evenings, or overnight shifts as required.
• Ability to travel to regional locations or production plants as needed.
• Proficiency in Windows or Mac environments, work order management systems, and specialized engineering or diagnostic documentation systems.
• Physical ability to perform occupational tasks involving sitting, standing, bending, kneeling, and lifting up to 50 pounds.
• State mechanic certifications where required by jurisdiction.
• Extensive experience with bumper-to-bumper automotive diagnostics and hands-on work with high-voltage vehicle systems and diagnostics.
• Advanced knowledge of high-voltage architecture, HVIL, charging isolation, high-voltage safety power-down procedures, and appropriate PPE.
• Advanced knowledge of automotive electronics, CAN and LIN bus communications, electrical schematics, and wiring harness repairs.
• Expertise in chassis service, including alignments and braking systems, and diagnosis of ABS, traction control, power steering, and NVH concerns.
• Knowledge of HVAC systems, coolant drain and fill operations, A/C machine use, 609 refrigerant certification, and thermal management diagnostics.
• Proficiency in ADAS calibration and replacement or adjustment of sensors, body panels, and glass to manufacturer tolerances.

Nice To Haves

• High school diploma, GED, or recognized equivalent credential.
• Graduation from an accredited automotive repair school or vocational program.
• Ability to drive a non-commercial truck and trailer.
• 5 to 8+ years of automotive repair experience.
• 3 to 8+ years of hands-on experience with vehicle high-voltage systems and high-voltage diagnostics.
• Experience in a leadership or supervisory role, such as Shop Foreman, Team Lead, or Technical Mentor.
• Background in continuous improvement, process standardization, and escalation management.

Responsibilities

• Perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections at service centers and in field settings, including customer sites, mobile routes, and remote locations.
• Provide advanced diagnostic guidance to field service teams and perform remote troubleshooting or repairs by evaluating logged vehicle data and technical schematics when local vehicle access is not required.
• Coach, mentor, and train junior technicians and internal partners; foster cross-functional collaboration and lead shop-floor technical problem-solving.
• Use specialized diagnostic tools, including PICO-Scope, PCAN, Kavaser Memorator, and breakout boxes, to diagnose complex electrical, high-voltage, and network faults.
• Conduct road tests to verify repair quality, champion continuous improvement, and promote high standards across repair workflows.
• Oversee parts ordering, receiving, inventory management, and billing.
• Create high-quality documentation in service support and engineering systems; provide root-cause analysis and actionable feedback to field service engineers and leadership.
• Engage professionally with customers, suppliers, and internal teams during escalations and mobile outreach events.

Benefits

• Annual performance bonus may be available.
• Paid vacation and paid sick leave.
• Life, medical, dental, vision, short-term disability, and long-term disability insurance for eligible employees.
• Opportunity to participate in Rivian's 401(k) Plan, subject to eligibility.
• Opportunity to participate in Rivian's Employee Stock Purchase Program, subject to eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED