Service Production Supervisor - Bothell, WA

Rivian • Mill Creek East, WA

4d • Onsite

About The Position

Rivian is seeking a Service Production Supervisor to lead daily service-center operations and guide vehicles through the shop efficiently and to a high standard. The supervisor directs production flow, makes real-time workload decisions, coaches technicians, and ensures the team has the parts, tools, and information needed to work effectively. The role is focused on delivering a seamless, efficient, high-quality service experience that helps Rivian owners return to their adventures.

The supervisor oversees service workflows and technician development, fosters an inclusive and collaborative team culture, and coordinates with Parts, Service Advisors, other support teams, vendors, and cross-functional groups. The role monitors repair quality, cycle time, productivity, shop efficiency, documentation, and safety; uses performance indicators to improve operations; and serves as an escalation point for technical or logistical issues. Regular interaction with customers and their families, third-party affiliates, and suppliers may take place at Rivian facilities, on mobile service routes, or at community outreach events. Up to 27% travel may be required.

Requirements

• At least 5 years of leadership experience in a high-volume automotive service environment, such as Shop Foreman, Production Manager, or Lead Dispatcher.
• Deep technical knowledge of modern vehicle systems, including high-voltage, electrical, mechanical, and infotainment systems.
• Proven experience with lean manufacturing principles or workflow optimization in a service or production setting.
• Strong proficiency with digital tools, including dealership management systems (DMS), repair-order tracking, and diagnostic software.
• Excellent written and verbal communication skills.
• Strong understanding of written and spoken English.
• Ability to see, read, and interpret documents such as regulations, safety rules, operating and maintenance instructions, and schematics.
• Ability to travel up to 27% as required.
• Ability to perform the physical demands of the role, including standing for up to 8 or more hours a day and lifting up to 50 pounds.

Nice To Haves

• High school diploma, GED, or other recognized high school equivalency credential (preferred).
• Ability to inspire action, build trust, and lead hands-on with a servant-leadership mindset.
• Ability to explain complex technical details clearly to different audiences.
• Strong organization and ability to manage multiple priorities in a fast-paced environment.
• Calm, adaptable, creative problem-solving under pressure.
• Genuine interest in supporting the success, growth, and well-being of the team.

Responsibilities

• Mentor, coach, and inspire technicians, fostering collaboration, trust, continuous learning, and high performance.
• Manage team performance through regular feedback and performance reviews, and identify team members' strengths and development areas.
• Foster an inclusive environment in which team members feel valued, motivated, and empowered.
• Identify and nurture talent, establish development paths, and provide hands-on training to build technical capabilities.
• Advocate for the team by ensuring its needs are met, voices are heard, and obstacles are removed.
• Lead by example and support any role or task needed to advance team success and service excellence.
• Collaborate onsite with DMO, VO, and Sales teams, and manage vendor relationships, including Amazon/DSP accounts.
• Promote participation in huddles and transparency regarding performance indicators.
• Oversee service workflows and technician development, including the RIV EXCEL process, and establish accountability for operational goals across shifts and departments.
• Manage the shop's daily production rhythm from vehicle intake through final quality checks to maximize throughput and efficiency.
• Prioritize and assign work according to technician skills and shop capacity.
• Coordinate with Parts, Service Advisors, and support teams to prevent or eliminate bottlenecks.
• Apply first-principles problem-solving and implement service workflow improvements.
• Monitor repair quality and cycle time to ensure vehicles meet Rivian standards and are returned on schedule.
• Analyze KPIs such as technician productivity and shop efficiency to guide operational improvements.
• Enforce safety and organization standards in the workshop.
• Resolve complex technical or logistical challenges as an escalation point.
• Review technician work-order notes for accuracy.
• Champion customer feedback and concerns throughout the service process.

Benefits

• Paid vacation
• Paid sick leave
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term disability insurance
• Long-term disability insurance
• 401(k) plan participation, subject to eligibility requirements
• Employee Stock Purchase Program participation, subject to eligibility requirements
• Potential eligibility for an annual performance bonus and equity awards

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED