LEAD TECHNOLOGY ADVOCATE - BOTHELL, WA

Compass Group • Bothell, WA

5d • $35 - $40 • Onsite

About The Position

The Lead Technology Advocate oversees the daily operation, coordination, execution, and support of audiovisual systems and requirements for executive, educational, and routine meetings in a fast-paced, customer service-focused conference center environment. The role supports meeting and event success through AV and videoconference equipment operation, preventive maintenance, troubleshooting, user education, issue tracking, and coordination with internal and external staff.

Requirements

• High school diploma or equivalent.
• Three to five years of audiovisual technology management experience.
• Three to five years of experience with AV and presentation technologies.
• Three to five years of customer service experience.
• Thorough working knowledge of operating and troubleshooting audiovisual and videoconferencing technology.
• Strong customer service and communication skills.
• Working knowledge of Microsoft Office, including Word, Excel, Lync, PowerPoint, and Outlook.
• Understanding of normal business and office procedures.
• Self-motivated, independent thinker.

Nice To Haves

• Experience working in a fast-paced university or conference center environment.
• CTS certification by InfoComm.
• Industry-relevant training or technical courses.
• Basic familiarity with commercial or institutional building design and construction, including typical building systems such as HVAC, electrical, lighting, building controls, and security.

Responsibilities

• Oversee testing, maintenance, asset management, operation, and teardown of audiovisual and videoconference equipment, including projection systems, computers, conferencing equipment, microphones, cameras, audio systems, and integrated AV systems.
• Provide best-effort assistance with assigned audiovisual technical requirements.
• Provide monthly reports covering room usage data, open action items, equipment maintenance, and upcoming preventive maintenance schedules.
• Maintain processes for trouble tickets, customer issue resolution logs, and asset management.
• Provide videoconference support, including call setup, end-user training, troubleshooting, and follow-through on escalated issues.
• Consult with and educate end users at all levels about presentation technologies.
• Troubleshoot audiovisual and videoconferencing technologies, including projectors, control systems, audio systems, and videoconferencing systems.
• Maintain conference room integrity.
• Perform regular preventive maintenance checks and report or address issues such as cable management problems and safety-standard noncompliance.
• Escalate housekeeping and technical issues outside AV and conferencing technology and applications to the appropriate department.
• Maintain an understanding of current and emerging presentation technology.
• Facilitate tasks with internal and external staff to support successful meetings and events.

Benefits

• Medical, dental, and vision insurance
• Life and AD&D insurance
• Disability insurance
• Retirement plan
• Paid time off
• Paid parental leave
• Holiday time off, varying by site and state
• Personal leave
• Associate shopping program
• Health and wellness programs
• Discount marketplace
• Identity theft protection
• Pet insurance
• Commuter benefits
• Employee assistance program
• Flexible spending accounts (FSAs)
• Potential paid and/or unpaid time-off benefits in accordance with applicable laws

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED