LEAD TECHNOLOGY ADVOCATE - IL

Compass Group•Deerfield, IL

9d•$60,000 - $70,000

About The Position

The Lead Technology Advocate oversees the daily operation, coordination, execution, and support of audiovisual systems and requirements for executive, educational, and routine meetings in a fast-paced, customer service-focused conference center environment. The role supports and maintains AV and videoconferencing equipment and systems, assists users with technical requirements, provides training and consultation, and coordinates issue resolution and preventive maintenance.

Requirements

High school diploma or equivalent.
Three to five years of audiovisual technology management experience.
Three to five years of AV and presentation technologies experience.
Three to five years of customer service experience.
Thorough working knowledge of operating and troubleshooting audiovisual and videoconferencing technology.
Strong customer service and communication skills.
Working knowledge of Microsoft Office, including Word, Excel, Lync, PowerPoint, and Outlook.
Ability to facilitate tasks with internal and external staff to support successful meetings and events.
Understanding of normal business and office procedures.
Self-motivated, independent thinker.

Nice To Haves

Experience working in a fast-paced university or conference center environment.
CTS certification by InfoComm.
Industry-relevant training or technical courses.
Basic familiarity with commercial or institutional building design and construction, including typical building systems such as HVAC, electrical, lighting, building controls, and security.

Responsibilities

Oversee testing, maintenance, asset management, operation, and teardown of audiovisual and videoconference equipment, including projection systems, computers, microphones, cameras, audio systems, and integrated AV systems.
Provide best-effort assistance with assigned audiovisual technical requirements.
Prepare a monthly report covering room usage, open action items, equipment maintenance, and upcoming preventive maintenance schedules.
Maintain processes for creating trouble tickets, customer issue-resolution logs, and asset management.
Provide videoconference support, including call setup, end-user training, troubleshooting, and follow-through on issue escalation.
Consult with and educate end users at all levels on presentation technologies.
Troubleshoot audiovisual and videoconferencing technology, including projectors, control systems, audio, and videoconferencing systems.
Maintain conference room integrity.
Perform regular preventive maintenance checks and report or address issues such as cable management problems and safety-standard noncompliance.
Escalate housekeeping and technical issues outside AV and conferencing technology and applications to the appropriate department.
Maintain an understanding of current and emerging presentation technology.