Sr. Field Service Technician - Bellevue, WA

Rivian•Bellevue, WA

About The Position

Rivian is seeking an experienced Senior Field Service Technician to serve as a technical expert and leader supporting complex vehicle repairs and field operations. The position is based primarily at a service center, but may also involve remote work, travel to remote locations, or support at production plants as business needs require. The technician will handle advanced diagnostics and repairs, provide technical guidance, mentor junior team members, and contribute to continuous improvement in a fast-paced environment. The role spans high-voltage and low-voltage electrical systems, vehicle networks, chassis and dynamic systems, thermal and HVAC systems, and ADAS and body/glass integration. It also involves parts operations, repair quality verification, technical documentation, root-cause analysis, and professional engagement with customers, suppliers, and internal teams. The position requires a standard 40-hour workweek, with availability for weekends, holidays, and varying shifts as required.

Requirements

Minimum age of 21.
Valid driver’s license and clean driving record, with no suspensions or revocations within the past 3–5 years.
Availability for a standard 40-hour workweek, including weekends, holidays, early morning, evening, or overnight shifts as required.
Ability to travel to regional locations or production plants as needed.
Proficiency in Windows or Mac environments, work order management systems, and specialized engineering or diagnostic documentation systems.
Physical ability to sit, stand, bend, kneel, and lift up to 50 lbs.
State mechanic certifications where required by jurisdiction.
3 to 8+ years of hands-on experience working on vehicle high-voltage systems and high-voltage diagnostic work.
Demonstrated background in continuous improvement, process standardization, and escalation management.
Advanced capability in high-voltage architecture, HVIL, charging isolation, safety power-down protocols using appropriate PPE, and diagnosing complex high-voltage faults and isolation issues.
Advanced knowledge of automotive electronics, CAN and LIN bus communications, electrical schematics, and wiring harness repairs.
Mastery of chassis service, including alignments and braking systems, and diagnosis of vehicle dynamics such as ABS, traction control, power steering, and NVH concerns.
Comprehensive knowledge of HVAC systems, coolant drain/fill operations, A/C machine usage, 609 refrigerant certification, and thermal management diagnostics.
Proficiency in ADAS calibration and replacement or adjustment of sensors, body panels, and glass to manufacturer tolerances.

Nice To Haves

High school diploma, GED, or recognized equivalency credential.
Graduation from an accredited automotive repair school or vocational program.
Ability to drive a non-commercial truck and trailer.
5 to 8+ years of automotive repair experience, including extensive bumper-to-bumper diagnostics.
Leadership or supervisory experience, such as Shop Foreman, Team Lead, or Technical Mentor.

Responsibilities

Perform bumper-to-bumper diagnostics, complex repairs, installations, and vehicle inspections at service centers and in field settings, including customer sites, mobile routes, and remote locations.
Provide high-level diagnostic guidance to field service teams and perform remote diagnostics or repairs when safe and feasible by reviewing logged vehicle data and technical schematics.
Coach, mentor, and train junior technicians and internal partners; foster cross-functional collaboration and lead technical problem-solving on the shop floor.
Use specialized diagnostic tools, including PICO-Scope, PCAN, Kavaser Memorator, and breakout boxes, to diagnose complex electrical, high-voltage, and network faults.
Conduct road tests to verify repair quality, support continuous improvement, and uphold high standards across repair workflows.
Oversee complex parts operations, including ordering, receiving, inventory management, and billing.
Create high-quality documentation in service support and engineering systems; provide root-cause analysis and actionable feedback to field service engineers and leadership.
Engage professionally with customers, suppliers, and internal teams during escalations and mobile outreach events.