Field Service Technician, Night Shift - Northbrook, IL

Rivian•Northbrook, IL

About The Position

Rivian is hiring an emerging to mid-level Field Service Technician to support electric vehicle repairs, inspections, and field service operations while developing technical skills under the mentorship of senior technicians and leadership. The role is based primarily at a local service center, but may also involve mobile service travel, remote work, or production facility support as business needs evolve. The successful candidate will work in a dynamic environment and contribute to a professional customer experience, safe and high-quality repairs, and ongoing improvement of service operations.

Requirements

Minimum age of 21.
Valid driver's license with a clean driving record, with no suspensions or revocations within the past 3–5 years.
Availability for a standard 40-hour workweek, potentially including weekends, holidays, early mornings, evenings, or overnights based on business needs.
Flexibility to travel to regional locations or production facilities as needed.
Proficiency with laptops and computers in Windows or Mac environments and work order management systems.
Eagerness to learn, strong organizational and time-management skills, and high attention to detail.
Ability to sit, stand, walk, bend, kneel, reach, and lift up to 50 lbs.
Foundational understanding of basic electricity, including awareness of high- and low-voltage systems.
Basic familiarity with circuit measurement tools such as a DVOM and introductory exposure to reading electrical schematics.
Familiarity with basic hand and power tools, entry-level tire repairs, and basic vehicle alignments.
Basic understanding of diagnostic workflows and troubleshooting steps under guidance.

Nice To Haves

High school diploma, GED, or recognized equivalency credential.
Ability to drive a non-commercial truck and trailer.
Graduation from an accredited automotive repair school or program.
0–3 years of hands-on experience in an automotive shop or technical environment; recent graduates are welcome.
Basic exposure to electric vehicle or hybrid frameworks.
Experience working in a fast-paced start-up environment.

Responsibilities

Perform or assist with vehicle diagnosis, repairs, installations, and inspections at service centers, on mobile routes, or at remote locations.
Learn Rivian's product line, EV framework, tools, and accessories while working under senior technician mentorship and building peer relationships.
Use technical resources and follow repair procedures efficiently while maintaining quality and safety.
Conduct post-repair road tests to verify repair quality and operational safety.
Assist with parts operations, including ordering, receiving, shipping, inventory tracking, and work order and expense reporting.
Maintain detailed technical notes and documentation for completed and in-process repairs.
Interact professionally with customers, families, third-party affiliates, and suppliers at service facilities and outreach events.
Identify process improvement opportunities, provide constructive feedback to mentorship leads, and participate in service campaigns or containment initiatives.
Participate in required training, keep technical skills current, and maintain high-quality work with increasing independence.

Benefits

Annual performance bonus eligibility.
15% hourly night-shift differential on top of base hourly pay for hours worked between 6 PM and 6 AM.
Paid vacation.
Paid sick leave.
Life insurance.
Medical insurance.
Dental insurance.
Vision insurance.
Short-term disability insurance.
Long-term disability insurance.
401(k) Plan participation, subject to eligibility requirements.
Employee Stock Purchase Program participation, subject to eligibility requirements.