Sr Field Service Technician - Coloma CA

Military Spouse Corporate Career Network • Coloma, CA

2d • Onsite

About The Position

Rivian is seeking an experienced Senior Field Service Technician to serve as a technical expert and leader supporting complex vehicle repairs and field operations. The role is primarily based at a service center but may include remote work, travel to remote locations, or work at production plants as business needs require. The technician will address advanced diagnostic challenges, support field teams, mentor junior technicians, and contribute to continuous improvement in a fast-paced environment.

The role includes complex vehicle diagnostics and repairs, remote troubleshooting, use of specialized diagnostic equipment, and coordination of parts operations. It also involves road testing, maintaining repair quality, documenting work and root-cause findings, and engaging with customers, suppliers, engineering teams, and leadership. Candidates are assessed across advanced technical skills and leadership capabilities.

Requirements

• Minimum age of 21 years.
• Valid driver’s license and clean driving record, with no suspensions or revocations within the past 3–5 years.
• Ability to work a standard 40-hour workweek, including weekends, holidays, early mornings, evenings, or overnight shifts as required.
• Ability to travel to regional locations or production plants as needed.
• Proficiency in Windows or Mac environments, work order management systems, and specialized engineering or diagnostic documentation systems.
• Physical ability to sit, stand, bend, kneel, and lift up to 50 pounds.
• State mechanic certifications where required by jurisdiction.
• 3 to 8+ years of hands-on experience working on vehicle high-voltage systems and performing high-voltage diagnostics.
• Deep understanding of high-voltage architecture, High-Voltage Interlock Loops (HVIL), charging isolation, and safety power-down protocols using appropriate PPE; ability to diagnose complex high-voltage faults and isolation issues.
• Advanced knowledge of automotive electronics, CAN and LIN bus communications, electrical schematics, and precise wiring harness repairs.
• Expertise in chassis service, including alignments and braking systems, and diagnosis of ABS, traction control, power steering, and Noise, Vibration, and Harshness concerns.
• Comprehensive knowledge of HVAC systems, coolant drain/fill operations, A/C machine usage, 609 refrigerant certification, and complex thermal management diagnosis.
• Proficiency in calibrating Advanced Driver Assistance Systems (ADAS) and replacing or adjusting sensors, body panels, and glass to manufacturer tolerances.

Nice To Haves

• High school diploma, GED, or recognized equivalency credential.
• Graduation from an accredited automotive repair school or vocational program.
• Ability to drive a non-commercial truck and trailer.
• 5 to 8+ years of automotive repair experience, with extensive bumper-to-bumper diagnostic experience.
• Experience in leadership or supervisory roles, such as Shop Foreman, Team Lead, or Technical Mentor.
• Background in continuous improvement, process standardization, and escalation management.

Responsibilities

• Perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections at service centers and in field settings, including customer sites, mobile routes, and remote locations.
• Provide advanced diagnostic guidance to field service teams and perform remote diagnostics or repairs when safe, using logged vehicle data and technical schematics.
• Coach, mentor, and train junior technicians and internal partners; foster cross-functional collaboration and lead shop-floor technical problem-solving.
• Use specialized diagnostic tools to resolve complex electrical, high-voltage, and network faults.
• Conduct road tests to verify repair quality, champion continuous improvement, and promote high standards across repair workflows.
• Oversee complex parts operations, including ordering, receiving, inventory management, and billing.
• Document work in service support and engineering systems; provide root-cause analysis and actionable feedback to field service engineers and leadership.
• Interact professionally with customers, suppliers, and internal teams during escalation resolutions or mobile outreach events.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED