Sr Field Service Technician - Coloma CA
About The Position
Rivian is hiring an experienced Senior Field Service Technician to serve as a technical expert and leader for complex vehicle repairs and field operations. The role is based primarily at a service center, but may include remote work, travel to remote locations, or support at production plants as business needs require. The technician is expected to handle advanced diagnostics, support field teams, mentor junior technicians, improve repair processes, and maintain high standards of quality and documentation. The position requires broad expertise across high- and low-voltage systems, vehicle networks, chassis and dynamic systems, thermal management, HVAC, and ADAS. Work may take place in service centers, customer locations, mobile routes, and other field settings. The role includes a standard 40-hour workweek and may require weekend, holiday, early morning, evening, or overnight availability. Regional travel may be required.
Requirements
- High school diploma, GED, or recognized equivalency credential preferred.
- At least 21 years old.
- Valid driver’s license and clean driving record, with no suspensions or revocations within the past 3–5 years.
- Availability for a standard 40-hour workweek, including weekends, holidays, early morning, evening, or overnight shifts as required.
- Ability to travel to regional locations or production plants as needed.
- Proficiency with Windows or Mac environments, work order management systems, and specialized engineering or diagnostic documentation systems.
- Physical ability to sit, stand, bend, kneel, and lift up to 50 pounds.
- State mechanic certifications where required by jurisdiction.
- Extensive bumper-to-bumper diagnostic experience and 5 to 8+ years of automotive repair experience are preferred.
- 3 to 8+ years of hands-on experience working with vehicle high-voltage systems and high-voltage diagnostics.
- Advanced understanding of high-voltage architecture, HVIL, charging isolation, and safe power-down protocols using appropriate PPE; ability to diagnose complex high-voltage faults and isolation issues.
- Advanced knowledge of automotive electronics, CAN and LIN bus communications, electrical schematics, and wiring harness repair.
- Expertise in chassis service, alignments, braking systems, and diagnosis of ABS, traction control, power steering, and NVH concerns.
- Knowledge of HVAC systems, coolant drain and fill operations, A/C machine use, 609 refrigerant certification, and thermal-management diagnostics.
- Proficiency in ADAS calibration and replacing or adjusting sensors, body panels, and glass to manufacturer tolerances.
- Demonstrated background in continuous improvement, process standardization, and escalation management.
Nice To Haves
- Graduation from an accredited automotive repair school or vocational program.
- Ability to drive a non-commercial truck and trailer.
- Experience in a leadership or supervisory role, such as Shop Foreman, Team Lead, or Technical Mentor.
- 5 to 8+ years of automotive repair experience, as stated as preferred in the posting.
Responsibilities
- Perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections in service centers and field settings.
- Provide advanced diagnostic guidance to field service teams and perform remote diagnostics or repairs using logged vehicle data and technical schematics when local vehicle access is not necessary.
- Coach, mentor, and train junior technicians and internal partners; encourage cross-functional collaboration and lead shop-floor technical problem-solving.
- Use specialized diagnostic equipment, including PICO-Scope, PCAN, Kavaser Memorator, and breakout boxes, to troubleshoot electrical, high-voltage, and network faults.
- Conduct road tests to verify repair quality, champion continuous improvement, and promote high standards across repair workflows.
- Oversee complex parts operations, including ordering, receiving, inventory management, and billing.
- Create documentation in service support and engineering systems; provide root-cause analysis and actionable feedback to field service engineers and leadership.
- Engage professionally with customers, suppliers, and internal teams during escalations and mobile outreach events.
- Travel to regional locations or production plants as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
