Sr Field Service Fire Technician - Morrisville, NC

Honeywell•Morrisville, NC

14d•Hybrid

About The Position

As a Sr Field Service Fire Technician at Honeywell, you will provide high-level technical support and service to customers to help ensure optimal performance, reliability, and code compliance of Honeywell fire alarm and life safety systems. The work includes troubleshooting complex issues, performing inspections, testing, maintenance, repairs, and commissioning, and providing technical guidance to customers and less experienced technicians. You will report directly to the Field Service Supervisor and work from Honeywell’s Morrisville, North Carolina location on a hybrid schedule. You will perform fire alarm service activities at customer locations throughout the Raleigh area and surrounding locations. Your work will support customer safety, satisfaction, and operational efficiency.

Requirements

High school diploma or GED.
At least 1–2 years of experience as a Fire Alarm/Fire Protection Field Service Technician.
NICET Level I certification in Fire Alarm Systems, or willingness to obtain it within 90 days of employment.
Strong hands-on experience with fire alarm systems, including control panels, initiating devices, notification appliances, power supplies, batteries, modules, relays, and system communications.
Experience performing fire alarm inspection, testing, troubleshooting, maintenance, commissioning, and repairs.
Knowledge of NFPA 72, NFPA 70, applicable fire codes, and AHJ requirements.
Ability to read and interpret fire alarm drawings, wiring diagrams, riser diagrams, and sequences of operation.
Experience troubleshooting addressable and conventional fire alarm systems.
Valid driver’s license required for travel to customer locations.
Good communication and interpersonal skills for interacting with customers, AHJs, contractors, and internal teams.
Ability to successfully complete a pre-employment drug screening and background check in accordance with company policy and applicable laws.

Nice To Haves

Experience with Honeywell, Notifier, Gamewell-FCI, Silent Knight, Fire-Lite, Siemens, Simplex, or other major fire alarm platforms.
Experience programming, downloading, configuring, and updating firmware for fire alarm control panels.
Experience with fire alarm system commissioning, acceptance testing, and AHJ inspections.
NICET Level II certification or progress toward advanced NICET certification.
Experience with mass notification, emergency communication, smoke control, fire suppression interfaces, access control, and other integrated life safety systems.
Familiarity with basic computer software and tools for reporting and documentation.
Customer-focused mindset and strong attention to safety and compliance.
Strong problem-solving and decision-making abilities.
Ability to work independently in the field and manage multiple service priorities.
Strong technical documentation and customer communication skills.
Experience mentoring or providing technical support to junior fire technicians.

Responsibilities

Participate in Field Service team activities to support efficient and effective service delivery.
Inspect, test, maintain, troubleshoot, and repair fire alarm and life safety systems at customer sites.
Troubleshoot faults involving fire alarm control panels, initiating devices, notification appliances, power supplies, batteries, modules, relays, and communication systems.
Perform point-to-point testing, device verification, system functional testing, alarm verification, and system restoration following service activities.
Install, program, configure, commission, and service addressable and conventional fire alarm systems.
Diagnose system wiring and communication issues, including shorts, opens, ground faults, device failures, and communication or network issues.
Interpret fire alarm drawings, wiring diagrams, riser diagrams, sequences of operation, and system documentation to identify and resolve field issues.
Apply NFPA 72, NFPA 70, local fire codes, and applicable AHJ requirements to support system compliance.
Support fire alarm system upgrades, replacements, modifications, and new installations.
Maintain detailed records of inspections, tests, configurations, deficiencies, repairs, and service actions.
Communicate system deficiencies and recommended corrective actions to customers and internal teams.
Follow Honeywell safety, HSE, quality, customer-site, and documentation requirements.
Provide technical guidance and support to less experienced technicians when needed.
Travel throughout the Raleigh, North Carolina area and surrounding customer locations as required.