Sr. Fire Alarm Service Technician

Hiller Companies•FREEPORT, FL

12d

About The Position

The Senior Fire Alarm Service Technician leads complex inspections, testing, maintenance, troubleshooting, and repair of commercial or industrial fire alarm systems in accordance with industry standards and regulations. This role resolves advanced technical issues, ensures high-quality service, mentors technicians, supports operational efficiency, and provides expert guidance to customers. The technician also coordinates field work and helps safeguard lives and property by ensuring systems operate properly and comply with applicable codes. The position involves working at client sites in industrial facilities, commercial buildings, and outdoor settings. Employees may encounter noise, dust, heat or thermal stress, low-light conditions, heights, and confined spaces. Physical duties include standing, walking, reaching, handling tools, bending, kneeling, crouching, crawling, and lifting or carrying up to 50 pounds. Use of fall-protection equipment and hand, power, and specialty tools may be required. Hiller is a drug-free workplace and an equal opportunity, ADA-compliant employer. The company describes its core values as Passion to Perform, Trust to Act, Act Responsibly, and Make It Fun.

Requirements

High school diploma or equivalent.
At least 5 years of progressive experience inspecting, testing, maintaining, troubleshooting, and repairing commercial or industrial fire alarm systems.
Valid driver's license with a clean driving record and willingness to travel to client sites as needed.
Experience leading complex service assignments, coordinating field activities, and mentoring less-experienced technicians.
Advanced knowledge of fire alarm codes, standards, and regulations, including NFPA 72 and relevant building and fire codes.
Advanced ability to read and interpret blueprints, schematics, sequence-of-operations documents, and technical manuals for fire alarm equipment.
Expert troubleshooting skills, including the ability to diagnose and resolve complex technical issues efficiently and verify completed work.
Leadership, communication, and customer service skills, including the ability to explain technical findings clearly and interact professionally with clients and team members.
Ability to work independently with minimal supervision, make sound field decisions, and lead effectively in a fast-paced team environment.
Ability to lift and carry up to 50 pounds and to stand, walk, bend, and kneel for extended periods.
Ability to work at heights and in confined spaces as needed, using fall-protection equipment and other safety devices.
Ability to use hand, power, and specialty tools.

Nice To Haves

Technical or vocational training in fire alarm systems, electronics, or a related field.
NICET Fire Alarm Systems Level II certification; Level III or higher is a plus.
Current state-specific Fire Alarm license, or ability to acquire and maintain required licensing.

Responsibilities

Lead routine and complex inspections and testing of fire alarm components, including control panels, detectors, horns, strobes, and annunciators, to verify operation and code compliance.
Review and prepare detailed reports documenting inspection findings, test results, deficiencies, and non-compliance issues in accordance with NFPA codes and standards.
Diagnose complex system malfunctions and perform advanced repairs involving wiring, circuitry, devices, networks, and software.
Lead responses to priority service calls and emergency requests, diagnosing critical problems and restoring system functionality.
Develop and perform preventive maintenance, including cleaning, calibration, and battery replacement.
Document service activities, inspection reports, work orders, parts usage, and customer notes in the ServiceTrade operations platform.
Partner with Deficiency Sellers by providing inspection reports, material needs, repair scopes, and job-related notes to support timely, accurate estimates and customer satisfaction.
Schedule and coordinate work, explain inspection findings, resolve customer concerns, and recommend system upgrades or improvements.
Work with Service Coordinators to optimize work orders, material requisitions, technician assignments, and job scheduling.
Mentor and provide technical guidance to junior technicians.
Support quality assurance and maintain a clean, organized work environment while following safety guidelines, protocols, and procedures.

Benefits

Competitive compensation package with pay advancement opportunities for industry certifications and continuing education.
Comprehensive benefits package, including health, dental, and vision insurance.
Retirement plans.
Company-paid and voluntary life insurance.
Company-paid short-term disability and voluntary long-term disability.
Critical illness and accident insurance.
Paid time off.
Company-provided training, tools, and equipment.
$150 annual boot allowance for employees required to wear safety boots.
Career advancement potential within a growing company.