Sr. Fire Alarm Service Technician

The Hiller Companies, Inc. • Fort Walton Beach, FL

13d

About The Position

The Senior Fire Alarm Service Technician leads complex inspections, testing, maintenance, troubleshooting, and repair of fire alarm systems in accordance with industry standards and regulations. The role safeguards lives and property by resolving advanced technical issues, ensuring high-quality service, mentoring technicians, supporting operational efficiency, and providing expert guidance to customers. The technician coordinates with clients, Deficiency Sellers, Service Coordinators, and other technicians to ensure service work is accurately documented and completed efficiently.

Requirements

• High school diploma or equivalent.
• At least 5 years of progressive experience inspecting, testing, maintaining, troubleshooting, and repairing commercial or industrial fire alarm systems.
• Valid driver's license with a clean driving record and willingness to travel to client sites as needed.
• Demonstrated experience leading complex service assignments, coordinating field activities, and mentoring less-experienced technicians.
• Advanced knowledge of fire alarm codes, standards, and regulations, including NFPA 72 and relevant building and fire codes.
• Advanced proficiency in reading and interpreting blueprints, schematics, sequence-of-operations documents, and technical manuals for fire alarm equipment.
• Expert troubleshooting skills and the ability to diagnose and resolve complex technical issues efficiently and verify completed work.
• Strong leadership, communication, and customer service skills, including the ability to explain technical findings clearly and interact professionally with clients and team members.
• Ability to work independently with minimal supervision, make sound field decisions, and lead effectively in a fast-paced team environment.
• Ability to lift and carry up to 50 pounds and perform the physical activities described in the posting, including standing, walking, reaching, stooping, kneeling, crouching, crawling, bending, and occasionally moving heavy objects.
• Ability to work at heights and in confined spaces as needed, using fall-protection equipment and other safety devices.
• Ability to use hand and power tools and work in environments that may include noise, dust, heat stress, thermal stress, low light, and heights.

Nice To Haves

• Technical or vocational training in fire alarm systems, electronics, or a related field.
• NICET Fire Alarm Systems Level II certification; Level III or higher is a plus.
• Current state-specific Fire Alarm license, or ability to acquire and maintain required licensing.

Responsibilities

• Lead routine and complex inspections and testing of fire alarm components, including control panels, detectors, horns, strobes, and annunciators, to verify operation and code compliance.
• Review and prepare detailed reports documenting inspection findings, test results, deficiencies, and non-compliance issues in accordance with NFPA codes and standards.
• Diagnose complex system malfunctions and perform advanced repairs involving wiring, circuitry, devices, networks, and software.
• Lead responses to priority service calls and emergency requests, diagnosing critical problems and restoring system functionality.
• Develop and perform preventive maintenance, including cleaning, calibration, and battery replacement.
• Accurately document service activities, including inspection reports, work orders, parts usage, and customer notes, using the ServiceTrade operations platform.
• Partner with Deficiency Sellers by providing inspection reports, material needs, repair scopes, and other notes to support timely, accurate estimates and customer satisfaction.
• Schedule and coordinate work, explain inspection findings, resolve customer concerns, and recommend system upgrades or improvements.
• Coordinate with Service Coordinators to optimize work orders, material requisitions, technician assignments, and scheduling.
• Mentor and provide technical guidance to junior technicians, support quality assurance, maintain a clean and organized work environment, and follow safety guidelines and procedures.

Benefits

• Competitive compensation package, including pay advancement opportunities for industry certifications and continuing education.
• Comprehensive benefits package including health, dental, and vision insurance, retirement plans, company-paid and voluntary life insurance, company-paid short-term disability, voluntary long-term disability, critical illness and accident insurance, and paid time off.
• Company-provided training, tools, and equipment.
• $150 annual boot allowance for employees required to wear safety boots.
• Career advancement potential within a growing company.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED