Sr. Field Adjuster, Homeowner Claims - Philadelphia, PA (Local)

CSAA Insurance Group, a AAA Insurer • Pennsylvania - Home Teleworkers, PA

20d • $39 - $52 • Remote

About The Position

CSAA Insurance Group is hiring a Senior Field Adjuster, Homeowner Claims, for a remote role based in Philadelphia, Pennsylvania, or surrounding areas. The position investigates, evaluates, negotiates, and settles homeowners’ property and personal property claims, including claims that typically require physical inspection. The adjuster owns claims assigned at the Field Adjuster level and is expected to progress to Level 5 Homeowner Adjuster competency. Local travel is required, and the role may include assigning, coordinating, and overseeing independent adjuster assignments.

Requirements

• At least 6 years of related professional experience with transferable skills.
• At least 4 years of claims experience, preferably with an emphasis on homeowner claims.
• High school diploma.
• Knowledge of the Xactimate repair estimating system.
• Knowledge of homeowner policies and procedures.
• Valid driver’s license and an insurable driving record, or alternative transportation suitable for safely transporting large or heavy equipment between sites.

Nice To Haves

• Bachelor’s degree or a combination of education and experience.
• At least 2 years of field experience.
• Knowledge of home construction.
• A related bachelor’s degree or higher may substitute for 2 years of experience.

Responsibilities

• Obtain and record required loss information from insureds.
• Investigate and evaluate moderate- to high-severity property losses in the field and virtually.
• Meet with insureds or third parties virtually or in person to photograph and inspect damaged dwellings, other structures, and personal property.
• Determine the scope of repairs and prepare repair bids using Xactimate.
• Agree on repair costs with the insured and, when applicable, a Network Repair Program contractor or the insured’s contractor.
• Follow the repair process through conclusion.
• Thoroughly investigate and identify the cause of loss, using experts when needed.
• Complete coverage analysis and settle and pay dwelling or other-structure damages.
• Handle correspondence to ensure claim files are regulatory compliant.
• Participate in activities that help shape company culture, including employee resource groups and volunteering.
• Support cultural norms, including helping onboard team members and building relationships.
• Travel as needed for the role, including divisional, team, and other in-person meetings.
• Meet business needs, which may include investing extra time or helping other teams.
• May assign, coordinate, and oversee independent adjuster assignments.

Benefits

• Total compensation package.
• Annual bonus eligibility for most roles; this position offers eligibility for a company-wide discretionary annual bonus of up to 10% of eligible pay.
• 401(k) with company match.
• Career development opportunities supported by leaders and mentors.
• Flexible workplace with primarily home-based work and flexibility to work from various locations, including CSAA offices.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED