Sr. Field Adjuster, Homeowner Claims - New Jersey (Local)

CSAA Insurance Group, a AAA Insurer • New Jersey - Home Teleworkers, NJ

21d • $39 - $52 • Remote

About The Position

CSAA Insurance Group is hiring a Senior Field Adjuster to investigate, evaluate, negotiate, and settle homeowners’ property and personal property claims, from low- to higher-complexity claims that typically require physical inspection. The adjuster obtains and records loss information from insureds and owns claims assigned at the Field Adjuster level, working under close supervision. The role is expected to progress to Level 5 Homeowner Adjuster competency and may include assigning, coordinating, and overseeing independent adjusters. This is a remote position based in Newark, Trenton, or surrounding areas of New Jersey, with local travel required. Travel may also include divisional, team, and other in-person meetings.

The position involves inspecting and photographing damaged dwellings, other structures, and personal property, either in person or virtually; determining repair scope; preparing repair estimates using Xactimate; and reaching agreed repair costs with insureds and, when applicable, contractors. The adjuster follows repairs through completion, investigates and identifies causes of loss with expert assistance as needed, completes coverage analysis, settles and pays covered damages, and manages correspondence to keep claim files regulatory compliant. The role also includes contributing to company culture and supporting business needs, which may require additional time or assistance to other teams.

Requirements

• At least 6 years of related professional experience with transferable skills.
• At least 4 years of claims experience; homeowner claims emphasis is preferred.
• High school diploma.
• Knowledge of the Xactimate repair estimating system.
• Knowledge of homeowner policies and procedures.
• Valid driver’s license and insurable driving record, or alternative transportation capable of safely transporting large and/or heavy equipment between sites.

Nice To Haves

• Bachelor’s degree or a combination of education and experience.
• At least 2 years of field experience.
• Knowledge of home construction.
• Related bachelor’s degree or higher may substitute for 2 years of experience.

Responsibilities

• Investigate and evaluate moderate-to-high-severity property loss claims in the field and virtually.
• Obtain and record required loss information from insureds.
• Meet with insureds or third parties virtually or in person to photograph and inspect damaged dwellings, other structures, and personal property.
• Determine the scope of repairs and prepare repair bids using the Xactimate estimating system.
• Agree on repair costs with insureds and, when applicable, Network Repair Program contractors or the insured’s contractor.
• Follow the repair process through completion.
• Thoroughly investigate and identify the cause of loss, using experts where needed.
• Complete coverage analysis and settle and pay dwelling or other-structure damages.
• Handle correspondence and maintain regulatory compliance of claim files.
• Own claims assigned at the Field Adjuster level and progress toward Level 5 Homeowner Adjuster competency.
• Assign, coordinate, and oversee independent adjuster assignments when required.
• Participate in company culture and attend in-person meetings and travel as needed.
• Support business needs, which may include investing extra time or helping other teams.

Benefits

• Total compensation package.
• Annual bonus eligibility for most roles.
• 401(k) with company match.
• Opportunity for a company-wide annual discretionary bonus through the Annual Incentive Plan, up to 10% of eligible pay.
• Career development opportunities supported by leaders and mentors.
• Flexible remote-first workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED