Sr Director Warehouse & Packaging, Customization Services Operations

GEODIS • Brentwood, TN

35d • Hybrid

About The Position

The Senior Director Warehouse, Packaging, and Customization Services Operations is responsible for directing the overall end-to-end supply chain within the assigned distribution center, including Packaging and Customization Services (PACS). The role establishes practices for profitable project quoting and execution, advances PACS center-of-excellence objectives, and promotes improved and expanded customer services. It serves as a subject matter expert for packaging and customization workflows, including light manufacturing, assembly, kitting, and quality management.

The position develops plans for effective use of materials, equipment, and employee resources; champions LEAN practices through shop-floor coaching focused on safety, quality, and productivity; reviews operational P&Ls and coordinates with campus leadership to meet profit targets; and builds relationships across the organization and with customers. It also pursues organic growth and continuous improvement through collaboration with operations, engineering, and supporting workstreams, including process improvements, training, and business cases.

Requirements

• Bachelor's degree from a four-year college or university.
• Minimum 9 years of related experience and/or training, or an equivalent combination of education and experience.
• Knowledge of packaging, light manufacturing, and assembly.
• PC literacy and command of Microsoft Office products such as Word, Excel, and Outlook.
• Ability to read, analyze, and interpret financial reports, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, customers, and the general public.
• Ability to properly manage P&L.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to solve practical problems and deal with a variety of concrete variables where only limited standardization exists.
• Ability to interpret instructions furnished in written, oral, diagram, or schedule form.

Nice To Haves

• Experience in a 3PL environment.

Responsibilities

• Establish tools and best practices to ensure project quoting and execution generate revenue in line with organizational targets.
• Drive the fundamental requirements of the PACS COE matrix and provide a roadmap for campuses to achieve objectives.
• Confer with customers and representatives of associated industries to evaluate and promote improved and expanded services.
• Serve as a subject matter expert for packaging and customization workflows, including light manufacturing, assembly, kitting, and quality management.
• Develop plans for effective use of materials, equipment, and employee resources.
• Champion the LEAN culture by coaching employees on the shop floor to focus on safety, quality, and productivity.
• Review distribution center and packaging and customization operational P&Ls to identify improvement opportunities, coordinating with campus leadership to meet profit targets.
• Develop relationships with organizational leadership to ensure alignment with packaging and customization best practices and strategies.
• Proactively manage customer relationships to deliver overall customer satisfaction.
• Focus on organic growth with existing customers by identifying continuous improvement opportunities in collaboration with operations, engineering, and supporting workstreams.
• Identify opportunities to increase packaging and customization operational efficiency through process improvements and training.
• Build business cases and create organizational urgency around continuous improvement.
• Perform other duties as required and assigned.

Benefits

• Early access to wages through the Rain financial wellness app.
• Free telemedical access to doctors and therapists through FirstStop Health, available on the first day of employment.
• Health, dental, and vision insurance after 30 days of employment.
• 401k match.
• Paid maternity and paternity leave.
• Career development, employee resource groups, and mentorship programs.
• Employee discounts.
• Fitness class discounts and free access to a relaxation and meditation app.
• Free financial wellness programs.
• Daycare discount program.
• Opportunities to volunteer and give back to the community.

What This Job Offers

• Job Type: Full-time
• Career Level: Director