Director, Warehouse Operations

Henry Schein•Savannah, GA

23h

About The Position

The Director, Warehouse Operations leads a multi-site distribution network supporting multiple business units across varied ERP and WMS platforms and third-party logistics (3PL) partners. The role owns warehouse operations, safety, quality, service, and cost performance, and is accountable for on-time, in-full, high-quality order fulfillment for internal and external customers. The Director drives a metric-based, lean operating model and executes the network consolidation strategy in partnership with Operations, Supply Chain, Finance, IT, and business units. As a transformation leader, this person builds business cases, deploys technology such as automation, advanced analytics, and AI, and develops a high-performing team committed to continuous improvement. The role leads day-to-day operations in Savannah and oversees multiple distribution sites, establishes consistent processes, manages 3PL partnerships, and ensures compliance with applicable quality, regulatory, and safety requirements. It also owns the warehouse operations P&L and budget, drives inventory accuracy and cost improvements, oversees ERP and WMS processes, and develops site leaders and teams. The work takes place in office and warehouse environments, with travel to distribution sites, 3PL partners, and business locations up to 20%.

Requirements

Bachelor's degree in Supply Chain, Operations Management, Industrial Engineering, Business, or a related field.
12 or more years of progressive warehouse, distribution, or logistics experience, including 5 or more years leading multi-site operations and managers of managers.
Proven P&L and budget ownership, with measurable cost reduction and productivity improvement results.
Hands-on experience with multiple ERP and WMS platforms, including process design, implementation, or harmonization.
Demonstrated application of lean or continuous improvement methods with quantified results.
Experience designing, transitioning, and managing 3PL operations.
Experience leading network consolidation, site transition, or large-scale change programs.
Strong analytical skills and ability to build ROI-based business cases and data-driven dashboards.
Ability to walk warehouse floors for extended periods and comply with site safety requirements, including PPE.
Ability to travel to distribution sites, 3PL partners, and business locations up to 20%.

Nice To Haves

Experience in regulated industries such as medical device, pharmaceutical, or healthcare distribution, and familiarity with ISO 13485 or FDA QMSR requirements.
Lean Six Sigma Green Belt or Black Belt certification.
APICS/ASCM certification such as CSCP, CPIM, or CLTD.
Experience deploying warehouse automation, robotics, labor management systems, or AI/advanced analytics solutions.
Proficiency with analytics tools such as Power BI, Tableau, or SQL.
Experience supporting multiple business units with differing service models.

Responsibilities

Lead day-to-day operations in Savannah and oversee multiple distribution sites, including receiving, put away, storage, replenishment, picking, packing, shipping, returns, and kitting or value-added services.
Deliver high-quality, on-time, in-full order fulfillment that meets or exceeds service-level agreements for each supported business unit.
Establish standard work and a consistent operating model across sites while accommodating business-specific requirements.
Ensure compliance with applicable medical-device distribution quality and regulatory requirements, including traceability, lot and serial control, controlled storage, and documentation practices.
Champion a strong safety culture, own OSHA compliance, reduce incidents, and manage site safety programs.
Define and maintain tiered site, network, and executive KPI frameworks with targets, owners, and review cadence.
Run daily tier meetings, weekly performance reviews, and monthly business reviews using visual management and dashboards.
Use data to identify root causes, prioritize improvements, and inform capacity, labor, and investment decisions; prepare performance reports and presentations for stakeholders.
Lead process design and optimization of material and information flow, including slotting, layout, labor planning, and pick-path efficiency.
Deploy lean methods such as value stream mapping, 5S, kaizen, standard work, error-proofing, and DMAIC to improve throughput, quality, and cost.
Build a continuous improvement culture with an idea-to-implementation pipeline and measurable savings tracking.
Design and document end-to-end processes, interfaces, and SLAs for 3PL-operated sites and flows.
Lead 3PL onboarding, transitions, relationship management, performance governance, scorecards, quarterly business reviews, and corrective actions.
Ensure 3PL operations meet HSG quality, regulatory, data integrity, and customer requirements.
Execute warehouse consolidation projects, including site closures, moves, and inventory and systems transitions.
Develop transition plans covering timeline, resourcing, risk mitigation, change control, customer communication, and service continuity; deliver consolidation benefits on schedule and within budget and verify results after transitions.
Partner with Supply Chain Planning to balance service levels, working capital, and obsolescence risk through inventory solutions.
Own inventory accuracy through cycle counting, variance root-cause analysis, and physical inventory controls; reduce excess, obsolete, and expired inventory and improve network inventory positioning.
Identify, evaluate, and deploy technologies such as warehouse automation, robotics, RF/scanning, labor management systems, analytics, and AI-enabled tools.
Apply analytics and AI to support labor and capacity forecasting, anomaly detection, slotting optimization, and decision support.
Provide functional oversight of ERP and WMS processes across platforms, including business requirements, process configuration, master data standards, and user adoption.
Partner with IT on system roadmaps, integrations, validation, including computer system validation where required, and ERP/WMS harmonization.
Own the warehouse operations P&L and operating budget, including labor, freight interface, facilities, 3PL, and capital spending.
Deliver year-over-year cost reduction and productivity targets through lean, consolidation, automation, and procurement initiatives.
Build ROI-, payback-, NPV-, and risk-based investment cases, present them to executive leadership, and track realized benefits.
Serve as the primary operations partner to multiple business units and understand their customer requirements, growth plans, and service expectations.
Collaborate with Supply Chain, Customer Service, Quality/Regulatory, Finance, IT, Commercial, and Manufacturing to align priorities and resolve issues; represent the customer perspective in process and technology decisions.
Lead, coach, and develop site managers, supervisors, and support functions across multiple locations.
Build organizational capability through succession planning, talent reviews, performance management, and structured development plans.
Promote accountability, inclusion, engagement, learning, experimentation, and continuous improvement.