Director, Warehouse Operations

C&S Wholesale Grocers•Houston, TX

11d

About The Position

The Director of Warehouse Operations is responsible for grocery and perishable warehouses, warehouse maintenance, and support facilities at a high-volume, fast-paced distribution center. The role is accountable for achieving operating results consistent with individual and company performance goals, including developing and overseeing annual operating plans and budgets. The director works with distribution center customers to ensure product quality and reliable, speedy, accurate service meet or exceed expectations. The position oversees maintenance processes, record keeping, safety protocols, security services, and inventory control to help keep work teams, service providers, equipment, and physical assets safe and secure. It also leads recruitment, training, ongoing skills development, and coaching to improve performance and support team members’ advancement potential.

Requirements

Bachelor’s degree in General Studies.
7–10 years of experience in warehouse operations, distribution, transportation, logistics, and/or supply chain management, or an equivalent combination of education and experience.
Working knowledge of financial and operational analysis.
Knowledge of Windows, Microsoft Office (Word and Excel), and email software.
Able to communicate complex and detailed information verbally by telephone and in person, and in writing; proficient in reading, writing, and speaking English.
Strong leadership, team facilitation, training, and motivation skills; able to work effectively with team members of varied backgrounds and needs.
Able to manage multiple tasks and coordinate activities effectively in complex situations; strong analytical and problem-solving skills.
High standards of integrity and reliability; able to build trust and loyalty.

Nice To Haves

Extensive experience and skill in retail distribution processes, logistics, supply chain management, warehouse operations, and transportation management.

Responsibilities

Review and evaluate distribution center functions, address performance gaps, and take corrective action to help functional managers meet operating goals.
Assess business conditions and emerging needs, such as seasonality and promotional events, and act on opportunities to improve service, reduce costs, or generate revenue.
Oversee preparation of annual operating budgets for assigned warehouses, garage, fleet, offices, and support functions; evaluate, adjust, and approve budgets for submission to the director of distribution.
Prepare, evaluate, and approve capital expenditure proposals for facility and equipment replacement or upgrades, and submit justified proposals to the director of distribution for the annual capital budgeting process.
Direct adoption and use of improved processes, new equipment, and new facilities, and deliver business results from those investments.
Set high customer-service expectations, monitor results with customers, and correct performance gaps or pursue improvement opportunities.
Maintain a safe environment for team members and visitors in accordance with company policies and health and safety regulations; support accident prevention and facility and team-member security on company property.
Oversee facilities and equipment, identifying remodeling needs and obsolete or unproductive assets for replacement based on operational need and economic justification.
Oversee record keeping, inspections, audits, and safety training.
Conduct performance appraisals and coach direct reports; support individual and team performance improvement goals aligned with company objectives.
Develop and maintain a succession plan and oversee training and staffing activities that provide motivated team members equal opportunity to advance.
Monitor development and skill-building systems against productivity and employee-turnover goals and take corrective action as needed.