Sr Director Warehouse & Packaging, Customization Services Operations
About The Position
The Senior Director Warehouse, Packaging, and Customization Services Operations directs the overall end-to-end supply chain within the assigned distribution center, including Packaging and Customization Services (PACS). The role establishes tools and best practices for quoting and executing projects in line with organizational revenue targets, drives PACS Center of Excellence requirements, and provides campuses with a roadmap for meeting objectives. It also serves as a subject matter expert in packaging and customization workflows, including light manufacturing, assembly, kitting, and quality management. The position leads operational improvement and growth by managing customer relationships, reviewing operational profit and loss statements, identifying efficiency opportunities, and collaborating with campus leadership and supporting teams. The role champions a LEAN culture through shop-floor coaching focused on safety, quality, and productivity, and builds business cases that drive continuous improvement. The role follows a hybrid schedule requiring four days in the office each week, with the option to work remotely one day per week.
Requirements
- Bachelor's degree from a four-year college or university.
- Minimum 9 years of related experience and/or training, or an equivalent combination of education and experience.
- Knowledge of packaging, light manufacturing, and assembly.
- PC literacy and command of Microsoft Office products such as Word, Excel, and Outlook.
- Ability to read, analyze, and interpret financial reports, technical procedures, or governmental regulations.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from groups of managers, customers, and the general public.
- Ability to properly manage P&L.
- Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
- Ability to solve practical problems and deal with a variety of concrete variables where only limited standardization exists.
- Ability to interpret instructions furnished in written, oral, diagram, or schedule form.
Nice To Haves
- Experience in a 3PL environment is preferred.
Responsibilities
- Establish tools and best practices to ensure project quoting and execution generate revenue in line with organizational targets.
- Drive the fundamental requirements of the PACS COE matrix and provide a roadmap for campuses to achieve objectives.
- Confer with customers and representatives of associated industries to evaluate and promote improved and expanded services.
- Serve as a subject matter expert for packaging and customization workflows, including light manufacturing, assembly, kitting, and quality management.
- Develop plans for effective use of materials, equipment, and employee resources.
- Champion the LEAN culture and coach employees on the shop floor to focus on safety, quality, and productivity.
- Review distribution center and packaging and customization operational P&Ls to identify improvement opportunities; coordinate with campus leadership on execution to meet profit targets.
- Develop relationships with organizational leadership to align on packaging and customization best practices and strategies.
- Manage customer relationships proactively to deliver overall customer satisfaction.
- Pursue organic growth with existing customers by identifying continuous improvement opportunities in collaboration with operations, engineering, and supporting workstreams.
- Identify opportunities to increase operational efficiency through process improvements and training.
- Build business cases and create urgency around continuous improvement.
- Perform other duties as required and assigned.
Benefits
- Early access to wages through the Rain financial wellness app.
- Free telemedical access to doctors and therapists through FirstStop Health, available on the first day of employment.
- Health insurance after 30 days of employment.
- Dental insurance after 30 days of employment.
- Vision insurance after 30 days of employment.
- 401(k) match.
- Paid maternity and paternity leave.
- Career development, employee resource groups, and mentorship programs.
- Employee discounts.
- Fitness class discounts and free access to a relaxation and meditation app.
- Free financial wellness programs.
- Daycare discount program.
- Opportunities to volunteer and give back to the community.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
