Sr. Director, Revenue Cycle Management

McKesson•Usa, TX

3d•Hybrid

About The Position

This role is responsible for all revenue cycle business operations for an assigned Center of Excellence supporting The US Oncology Network. The leader navigates a complex, multi-level leadership structure to achieve performance across a multi-state, multi-site environment. Responsibilities span revenue cycle operations, including billing functions and services defined by strategic and annual work plan goals. The role may also consult with practices preparing to transition to an RBO operational model. The position leads regional and Network-wide initiatives, drives financial, activity, and quality performance, and collaborates with practice operations, RBO, and physician leadership. It oversees regional budgets and P&L, sets performance objectives for regional and RBO leaders, and manages and develops employees. The leader also assesses practices outside the RBO model, supports practice management system implementation, and guides complex revenue cycle improvements from planning through implementation and transition. The position may offer a hybrid arrangement. Candidates located in the DFW area may be expected to work onsite at the Las Colinas office at least two days per week, with remaining days remote; specific onsite days may depend on team needs and business priorities. Travel may be up to 20%. The base pay range is $138,600–$231,000, and annual bonus or long-term incentive opportunities may also be offered. U.S. work authorization is required; sponsorship is unavailable.

Requirements

Degree or equivalent experience; the role typically requires 13 or more years of professional experience and six or more years of diversified leadership, planning, communication, organization, and people-motivation skills, or equivalent experience.
13 years of professional experience in revenue cycle operations required.
Two to five years of P&L responsibility required.
At least six years of experience managing leaders within a department required.
Experience with revenue cycle processes and operations.
Knowledge of front- and back-office functions, including Network BluePrint and standards.
Working knowledge of practice management systems such as AthenaIDX and Centricity Practice, and related systems such as iKnowMed, ARIA, Mosaiq, Orchard, and Financial Data Warehouse.
Financial acumen, including financial analysis and P&L interpretation, cost-benefit and ROI calculations, and identifying financial savings.
Self-motivated, organized, and able to manage multiple responsibilities and projects to successful completion.
Proven project management and process improvement record, including identifying problems, developing solution options, influencing operational adoption and implementation, and achieving positive performance outcomes.
Training and change-management leadership skills.
Strong communication skills across teams and levels, including physician shareholders and front-line team members.
Strong problem-solving, analytical, and decision-making skills.
Strong change-management, instructional, and educational leadership skills.
Collaborative, customer-focused approach and ability to create visible value.
Strong writing, presentation, and influencing skills, including the ability to lead through influence.
Must be authorized to work in the United States; sponsorship is not available.

Nice To Haves

Bachelor’s degree in Business, Healthcare Administration, or a related field preferred; relevant experience is also accepted.
Master’s degree in Business, Healthcare Administration, or a related field desirable.
Five to ten years of operations experience preferred.
Two or more years of process improvement or Lean Six Sigma experience preferred.
Two or more years of project management experience preferred.

Responsibilities

Develop and execute regional or system-wide plans to improve revenue cycle performance, including timely and accurate billing, cash collections, total accounts receivable, bad debt expense, and cash application.
Develop and maintain policies, procedures, and work instructions that align functional teams and leadership with goals and comply with legal and regulatory requirements and Network standards.
Monitor financial, activity, and quality indicators, drive continuous improvement, and address team performance gaps.
Collaborate with practice operations, RBO, and physician leadership to resolve revenue cycle issues and challenges.
Provide onsite support to practice operations and serve in a key leadership role; act as interim revenue cycle leader for a practice when needed.
Set performance objectives and budgets for RBO directors, account managers and liaisons, and other regional leaders; manage the regional budget and P&L.
Mentor employees, particularly first- and second-level managers within RBO, the region, or practices, and conduct performance reviews with input from relevant teams and leaders.
Handle people-management responsibilities.
Attend Joint Policy Board meetings and help manage complex revenue cycle issues from Network practices.
Align practice leadership with overall revenue cycle management goals and strategy through influence.
Assess revenue cycle operations at practices outside the RBO model and recommend solutions for gaps or risks to practice P&L.
Assess gaps between practice workflows and Network revenue cycle standards to support system design and implementation.
Support practice operations during practice management system implementation and serve as a change agent with practice and RBO teams.
Lead Network-wide revenue cycle initiatives from ideation to completion, including timelines, resource planning, deliverables, outcomes, and transition plans.