Sr. Director, Revenue Cycle Management
About The Position
Responsible for all revenue cycle business operations for an assigned Center of Excellence supporting The US Oncology Network. The role navigates a complex, multi-level leadership structure to achieve performance across a multi-state, multi-site environment. Responsibilities span revenue cycle operations, including billing functionality and service components aligned with strategic and annual work plan goals. The role may also consult with practices preparing to transition to an RBO operational model. The leader sets performance objectives and budgets, manages regional financial performance and people, and drives improvement in financial, activity, and quality indicators. The role partners with practice operations, RBO, and physician leadership; supports practice operations onsite when needed; and leads Network-wide revenue cycle initiatives from planning through implementation and transition. The position may be hybrid; candidates located in the DFW area may be expected to work onsite at the Las Colinas office at least two days per week, with remaining days remote. Travel may be up to 20%.
Requirements
- Degree or equivalent experience.
- Typically 13 or more years of professional experience and six or more years of diversified leadership, planning, communication, organization, and people-motivation skills, or equivalent experience.
- 13 years of professional experience in revenue cycle operations.
- Two to five years of P&L responsibility.
- At least six years of experience managing leaders within a department.
- Experience with revenue cycle processes and operations.
- Knowledge of front- and back-office functions, including Network BluePrint and standards.
- Working knowledge of practice management systems such as AthenaIDX and Centricity Practice, and related systems such as iKnowMed, ARIA, Mosaiq, Orchard, and Financial Data Warehouse.
- Financial acumen, including financial analysis and P&L interpretation, cost-benefit and ROI calculations, and identifying financial savings.
- Self-motivated and organized, with the ability to manage multiple responsibilities and projects through successful completion.
- Strong communication skills across teams and levels, from physician shareholders to frontline team members.
- Strong problem-solving, analytical, and decision-making skills.
- Strong change management, instruction, and educational leadership skills.
- Collaborative and customer-focused, with the ability to create visible value.
- Strong writing, presentation, and influencing skills, including the ability to lead through influence.
- Must be authorized to work in the United States; sponsorship is not available.
- Ability to travel up to 20%.
Nice To Haves
- Bachelor’s degree in Business, Healthcare Administration, or a related field; relevant experience may be accepted instead.
- Master’s degree in Business, Healthcare Administration, or a related field.
- Five to ten years of operations experience.
- Two or more years of process improvement or Lean Six Sigma experience.
- Two or more years of project management experience.
- Proven track record in project management and process improvement, including identifying problems, developing solution options, influencing operational adoption and implementation, and achieving positive performance outcomes.
- Training and change management leadership experience.
Responsibilities
- Develop and execute regional or system-wide plans to improve revenue cycle metrics, including timely and accurate billing, cash collections, accounts receivable, bad debt expense, and cash application.
- Develop and maintain policies, procedures, and work instructions that align teams and leadership with goals, legal and regulatory requirements, and Network standards.
- Monitor financial, activity, and quality performance indicators, drive continuous improvement, and address performance gaps with the team.
- Collaborate with practice operations, RBO, and physician leadership to resolve revenue cycle issues and challenges.
- Provide onsite support to practice operations and serve in a key leadership role; act as interim revenue cycle leader for a practice when needed.
- Set performance objectives and budgets for RBO directors, account managers or liaisons, and other regional leaders; manage the regional budget and P&L.
- Mentor employees, particularly first- and second-level managers within RBO, the region, or practices.
- Conduct performance reviews, gathering feedback from direct-report teams, practice leadership, and operational leadership.
- Handle all people management responsibilities.
- Attend Joint Policy Board meetings and help manage complex revenue cycle issues raised by Network practices.
- Align practice leadership with overall revenue cycle management goals and strategy through influence.
- Assess revenue cycle operations at practices outside the RBO model and recommend solutions for gaps or risks to practice P&L.
- Assess gaps between practice workflows and Network revenue cycle standards to support system design and implementation.
- Support practice operations during practice management system implementations and serve as a change agent with practice and RBO teams.
- Lead Network-wide revenue cycle initiatives from ideation through completion, including timelines, resource planning, deliverables, outcomes, and transition plans.
Benefits
- Competitive compensation package.
- Annual bonus or long-term incentive opportunities may be offered.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
