Sr. Director, Retail Strategy, Analytics, Innovation

Samsung Electronics • Plano, TX

3d

About The Position

The Sr. Director of Retail Strategy, Analytics, and Innovation will lead strategy, data-driven decision-making, and innovation to establish a consistent and scalable retail vision. The role translates insights into actionable strategies that drive growth, elevate customer experience, and accelerate continuous improvement across Samsung's retail ecosystem, including Samsung Experience Stores (SES), Mobile eXperience (MX) Retail, and Consumer Electronics (CE) Retail.

The position owns retail performance analytics, KPIs, and reporting; uses advanced statistical techniques and predictive models to inform business decisions; and establishes a data strategy and roadmap with internal partners. The director leads pilots and innovation initiatives, scales proven concepts, and works with backend operations and store leadership to standardize best practices and improve processes. The role also optimizes customer experience, conducts competitive analysis, drives project execution and resource allocation, and develops a high-performing team.

Samsung Electronics America is a U.S. Sales and Marketing subsidiary headquartered in Englewood Cliffs, New Jersey. The posting describes its portfolio across mobile technologies, consumer electronics, home appliances, enterprise solutions, and network systems, and states its commitment to an inclusive culture and equal employment opportunity. Regular full-time employees have access to benefits and may be eligible for MBO bonus compensation based on company, division, and individual performance.

Requirements

• Bachelor's degree in Business Administration, Marketing, Data Science, or a related field.
• At least 15 years of experience in retail strategy, analytics, or a related field.
• At least 10 years of experience in a leadership role.

Nice To Haves

• MBA or advanced degree.
• Experience with a consulting firm.
• Proven track record of developing and implementing retail strategies that drive revenue growth and customer satisfaction.
• Strong expertise in data analytics, business intelligence, and predictive modeling tools.
• In-depth knowledge of emerging technologies and their application in retail operations.
• Excellent leadership, communication, and interpersonal skills, with the ability to influence and inspire cross-functional teams.
• Strategic thinking, a results-oriented approach, and a passion for innovation.

Responsibilities

• Define and drive a unified retail strategy across Samsung Experience Stores, Mobile eXperience Retail, and Consumer Electronics Retail, ensuring alignment and cohesion in retail operations.
• Own retail performance analytics, KPIs, and reporting, delivering actionable insights to inform decisions about assortment, staffing, customer experience, and accountability.
• Lead pilots and innovation initiatives involving new formats, digital tools, customer experience enhancements, and AI; scale proven concepts across channels and categories.
• Partner with backend operations and store leadership to identify process improvements, standardize best practices, and embed data-driven optimization.
• Develop and implement strategies to enhance customer experience across retail channels and create a seamless, personalized journey.
• Build and nurture a high-performing team through professional development, mentorship, and career growth opportunities.
• Conduct competitive analysis to identify market trends, benchmark performance, and uncover opportunities for differentiation.
• Use advanced statistical techniques to analyze large or complex datasets and develop predictive models for anticipated outcomes.
• Define a data strategy and partner with internal teams to develop a roadmap and infrastructure that support current and future business needs.
• Drive project execution by understanding strategic needs, setting priorities, removing barriers, and allocating resources.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k)
• Employee Purchase Program
• Tuition Assistance after 6 months
• Paid Time Off
• Student Loan Program after 6 months
• Wellness Incentives
• MBO bonus compensation for eligible regular full-time employees, based on company, division, and individual performance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior