Sr Director Product Management - Provider Experience & Solutions
About The Position
Dexcom’s Senior Director of Product Management for Provider Experience & Solutions owns the end-to-end strategy, roadmap, execution, and measurable results for Dexcom’s provider-facing software portfolio. The portfolio includes the web-based provider experience, platform and services, care management solutions, and interoperability strategy. The role balances maintaining and improving current software with developing a next-generation, modern, modular provider platform that supports clinicians across care settings and channels. The position leads and develops a multi-layered product organization, establishes portfolio outcomes and resourcing priorities, and embeds modern product practices based on continuous discovery, empowered cross-functional teams, and customer evidence. The Senior Director represents Provider Solutions in executive forums and partners across R&D and Engineering, Design, Medical Affairs, Quality and Regulatory, Commercial, Market Access, and international teams. The primary work location is a home office, with the employee required to live within commuting distance—typically 75 miles/120 km—of the assigned Dexcom site. Travel is required 25% to 50% of the time.
Requirements
- Typically requires a bachelor’s degree and 17+ years of industry experience.
- 13+ years of successful leadership management experience in a relevant industry.
- Experience leading provider-facing or clinical software at scale and understanding how to earn and maintain the trust of health systems, specialists, primary care clinicians, and channel partners.
- In-depth knowledge of healthcare technology, including EHR ecosystems, modern interoperability standards, integration models, identity and access, and health-system deployment realities.
- Understanding of how reimbursement, coverage, and quality measurement shape clinical software.
- Ability to think in platforms and distinguish scalable services from features attached to a portal.
- Decisiveness under ambiguity, including the ability to make and clearly explain sequencing and investment decisions to executives.
- Ability to build and develop teams, attract product talent, provide ownership, and coach employees.
- Evidence-led decision-making grounded in customer research, usage data, and market signals, with willingness to change direction when evidence changes.
- Ability to move at pace in a regulated environment while balancing quality, safety, and design controls.
- Clear, candid communication with clinicians, engineers, commercial leaders, and executives.
- Curiosity, empathy, and urgency in a mission-driven environment focused on health management.
Responsibilities
- Own Dexcom’s provider software strategy end to end, from long-range vision through roadmap, execution, and measurable results.
- Lead the full provider portfolio, including web-based provider experience, platform and services, care management solutions, and interoperability strategy.
- Define and measure outcomes such as provider adoption, prescriber growth, workflow efficiency, and results, and hold the portfolio accountable to them.
- Balance protecting and improving existing provider software with building the next-generation platform; make sequencing and investment trade-offs.
- Work with strategy, business development, and R&D teams to define the portfolio’s build, buy, and partner strategy.
- Lead interoperability strategy so Dexcom insights are available natively within provider workflows and electronic health record systems at scale and across markets.
- Build, coach, and grow a multi-layered product organization with clear ownership of outcomes and experience areas.
- Own the portfolio resourcing model and make evidence-based investment recommendations.
- Embed modern product practices, including continuous discovery, empowered cross-functional teams, and decisions grounded in customer evidence.
- Represent Provider Solutions in executive forums with clear recommendations and candid trade-offs.
- Partner with R&D and Engineering, Design, Medical Affairs, Quality and Regulatory, Commercial, Market Access, and international teams to deliver solutions suited to clinical settings.
- Spend time with clinicians, care teams, and health system stakeholders, and translate customer feedback into product direction.
Benefits
- Full and comprehensive benefits program.
- Growth opportunities on a global scale.
- Career development through in-house learning programs and/or qualified tuition reimbursement.
- Opportunity to work with life-changing CGM technology at an innovative, industry-leading organization.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
