Sr. Digitally Enabled Operations Product Manager

CenExel•,

15h

About The Position

The Sr. Digitally Enabled Operations Product Manager will lead capabilities that help CenExel research sites operate efficiently and consistently. The role will shape PulseOps into a compelling operating platform for the business, integrated with patient recruitment and designed around the needs of site teams. The product leader will build strong partnerships with site and Operations leaders, translate user requests into business needs, set priorities, and guide the product roadmap across workflows, packaged systems, integrations, data, automation, and AI. They will work with Operations to assess capability gaps, site readiness, validation, rollout, adoption, and business outcomes, while developing PulseOps into a differentiated asset that strengthens CenExel as an integrated research network. The role supports adherence to FDA Code of Federal Regulations, ICH, GCP, CenExel standard operating procedures, site working practices, protocols, and company guidelines and policies. Other duties and responsibilities may be assigned. This is a lightly active role in an indoor office environment, with remote or hybrid work arrangements and occasional travel.

Requirements

Bachelor’s degree in business, operations, information systems, engineering, healthcare administration, or a related field, or an equivalent combination of education and relevant experience.
Product leadership experience in workflow-intensive or operationally complex environments.
Ability to build trust, influence decisions, and balance enterprise priorities with site-level needs.
Demonstrated experience translating operational challenges into scalable product capabilities.
Experience leading cross-functional initiatives involving technology, operations, integrations, data, and organizational change.
Sound judgment, clear communication, and confidence to challenge requests constructively.

Nice To Haves

Experience in healthcare, manufacturing, laboratory operations, logistics, workforce management, capacity or scheduling platforms, enterprise workflow or ERP products, or other operational environments.
Lean, Six Sigma, or continuous-improvement experience.

Responsibilities

Build trusted partnerships with site and Operations leaders and ensure stakeholders view PulseOps as a shared effort.
Translate requests into underlying business and user needs, prioritize effectively, and explain product decisions and tradeoffs.
Determine which workflows should be standardized, where configuration creates meaningful differentiation, and how site-specific needs can become reusable capabilities.
Ensure data and workflows transition seamlessly from patient recruitment into site operations.
Partner with Operations on capability-gap assessments, site readiness, validation, rollout, adoption, and business outcomes.
Increase demand for PulseOps by improving it relative to existing systems and workarounds and demonstrating measurable value to site teams.
Own the roadmap across workflows, packaged systems, integrations, data, automation, and AI.
Develop PulseOps into a differentiated business asset that strengthens CenExel as an integrated research network through common processes, platforms, and data.
Support and ensure adherence to FDA Code of Federal Regulations, ICH, GCP, CenExel standard operating procedures, site working practices, protocols, and company guidelines and policies.
Assume other duties and responsibilities as assigned.