Sr. Product Operations Manager I

Axon•Boston, MA

7d•$86,400 - $138,240•Hybrid

About The Position

Axon is hiring a Sr. Product Operations Manager I for its international virtual reality (VR) training business. The role builds and maintains the operational foundation needed to launch and scale VR training in international markets, adapting the approach used in the US and Canada to regional, cultural, and language needs. Working alongside the International VR GTM Lead, the role turns market priorities into repeatable launch operations and improves processes as new markets are entered. The position partners with in-market international teams and distribution partners, as well as US-based Sales, Sales Engineering, Professional Services and Training, Supply Chain, Marketing, Proposals, Legal, Compliance, Hardware Product Management, and Business Operations. It is an individual-contributor role with no direct reports, reporting to the Sr Director, VR Hardware & Operations. It is based in Axon’s Boston, Massachusetts office on a hybrid schedule: onsite Tuesday through Friday and remote Monday, unless an approved accommodation applies. Travel is expected domestically and internationally as needed, approximately one to two weeks per quarter. Occasional early-morning or late-evening calls with international partners may be necessary.

Requirements

At least 6 years of experience in product operations, program management, or international product launches.
Experience supporting product launches in international markets, ideally across more than one region.
Strong program management skills, including managing cross-functional dependencies, milestones, and risks across teams such as Sales, Supply Chain, Legal, and Training, and communicating status clearly to all levels, including leadership.
Experience building or improving repeatable processes used by other teams.
Comfort working through ambiguity and adapting processes based on market learning.
Familiarity with sales operations and commercial systems.
Experience using data to track operational performance and recommend improvements.
Ability to work independently with teams across regions and time zones, including occasional early-morning or late-evening calls with international partners.
A bachelor’s degree in business, operations, or a related field is preferred; equivalent work experience is welcome.

Nice To Haves

A second language; professional proficiency in a language relevant to Axon’s international markets is a plus.

Responsibilities

Define, maintain, and update the international operations playbook, standard operating procedures, and launch checklists, adapting existing frameworks to regional needs and lessons learned.
Coordinate day-to-day international launches in line with the International VR GTM Lead’s priorities, ensuring pre-sales, post-sales, and hardware delivery teams are ready to support each market.
Coordinate country-specific compliance and certification work with Legal and Compliance, and communicate status and risks to inform launch decisions.
Help define, implement, and scale the international Trial and Evaluation (T&E) program with in-market trial managers and Product Operations; use Hardware Product Management’s kits and incorporate regional feedback.
Enable international Professional Services and Training teams as the product evolves, and provide training and resources to distribution partners.
Support localization of help content with vendors; review and document the end-to-end process, including ownership, and develop a plan to make it more scalable.
Review and manage international quotes to ensure sales are permitted in the relevant markets, quotes are complete, and customers are prepared for success.
Work with Business Operations on region-specific SKUs and price books.
Support Proposals on international tenders.
Partner with Supply Chain and Regional Operations on demand planning, local warehouse inventory, regional priorities during hardware constraints, and country-specific logistics and import requirements, including T&E kit delivery.
Travel domestically and internationally as needed, approximately one to two weeks per quarter, to support markets, partners, and the team.