Sr. Product Operations Manager I

Axon•Boston, MA

6d•Hybrid

About The Position

Axon is hiring a Sr. Product Operations Manager I for VR International to build and scale the operational foundation for launching its virtual reality training platform in international markets. The role partners closely with the in-market International VR GTM Lead and teams across Sales, Sales Engineering, Professional Services and Training, Supply Chain, Marketing, Proposals, Legal, Compliance, and Hardware Product Management. It adapts and improves launch processes for regional and country-specific needs, helping ensure that localized content, pricing, inventory, trained teams, trial and evaluation kits, and operating procedures are ready for each market. The position is based in Axon’s Boston, Massachusetts office on a hybrid schedule: onsite Tuesday through Friday, with remote work on Mondays unless an approved workplace accommodation applies. Domestic and international travel is expected as needed, approximately one to two weeks per quarter. This is an individual contributor role with no direct reports and reports to the Sr Director, VR Hardware & Operations.

Requirements

At least 6 years of experience in product operations, program management, or international product launches.
Experience supporting product launches in international markets, ideally across more than one region.
Strong program management skills, including managing dependencies, milestones, and risks across teams such as Sales, Supply Chain, Legal, and Training.
Ability to communicate status clearly to all levels, including leadership.
Experience building or improving repeatable processes used by other teams.
Comfort working through ambiguity and adjusting processes based on learning from each market.
Familiarity with sales operations and commercial systems.
Experience using data to track operational performance and recommend improvements.
Ability to work independently with teams across regions and time zones, including occasional early-morning or late-evening calls with international partners.

Nice To Haves

Bachelor’s degree in business, operations, or a related field; equivalent work experience is welcome.
A second language, especially professional proficiency in a language supporting Axon’s international markets.

Responsibilities

Define and maintain the international operations playbook, SOPs, and launch checklists, adapting existing processes for each region and updating them based on market experience.
Run day-to-day operations for international launches according to the International VR GTM Lead’s priorities, ensuring pre-sales teams, post-sales teams, and hardware delivery are prepared.
Coordinate country-specific compliance and certification work with Legal and Compliance, and communicate status and risks to inform launch decisions.
Help define, implement, and scale the international Trial and Evaluation program in partnership with in-market trial managers and Product Operations.
Use kits defined by Hardware Product Management and incorporate regional feedback to improve the Trial and Evaluation program.
Enable international Professional Services and Training teams as the product evolves, and support the partner strategy for new markets.
Provide Professional Services, Training, and distribution partners with the training and resources needed to succeed in their regions.
Support localization of help content with localization vendors, review and document the end-to-end process and ownership, and develop a plan to make it more scalable.
Review and manage international quotes to ensure sales occur only in cleared markets, quotes are complete, and customers are set up for success.
Work with Business Operations on region-specific SKUs and price books.
Support Proposals with international tenders.
Partner with Supply Chain and Regional Operations on demand, local warehouse inventory, regional priorities during hardware supply constraints, and country-specific logistics and import requirements, including Trial and Evaluation kit delivery.
Travel domestically and internationally as needed, approximately one to two weeks per quarter, to support markets, partners, and the team.