Sr. Digital Manager, Commercial Digital Strategy

Bank of America•Vallejo, CA

6d•$116,100 - $161,700•Onsite

About The Position

The Sr. Digital Manager is part of Bank of America’s Commercial Digital Strategy team and is responsible for delivering and maintaining digital capabilities while accelerating adoption across Business Banking, Global Commercial Banking, and related client-facing organizations. The role connects digital capability owners with client-facing teams, helping translate technology investments into meaningful client outcomes and measurable business results. The position drives client adoption, activation, and utilization by turning business priorities into practical sales enablement, engagement support, and scalable resources. It partners across product, technology, sales, operations, marketing, and other teams to identify opportunities, address adoption barriers, and increase the value clients realize from existing digital solutions. The role also owns end-to-end delivery and health of assigned digital capabilities or processes, from requirements and scope through testing, launch, and ongoing performance. The successful candidate independently manages multiple cross-functional initiatives, applies Agile practices, analyzes performance and feedback, and communicates insights and recommendations to stakeholders and senior leaders. Bank of America describes its approach as committed to an in-office culture, with flexibility based on role-specific responsibilities and business needs. Internal employees currently working from home may apply, but selected candidates may be required to work onsite in accordance with the workplace excellence policy. The role is first shift and 40 hours per week.

Requirements

7+ years of relevant experience.
Experience working cross-functionally within large organizations to drive strategic initiatives and business outcomes.
Demonstrated success driving adoption, utilization, activation, or change initiatives with measurable business results.
Strong analytical skills and ability to translate data and insights into actionable recommendations.
Excellent written and verbal communication skills, including presenting to senior leaders and influencing partners across organizations.
Ability to manage multiple priorities and work effectively in a fast-paced environment.
Strong stakeholder management and relationship-building skills.
Ability to operate independently, influence without authority, and lead complex initiatives with minimal oversight.
Strong understanding of Business Banking, Commercial Banking, treasury/payment solutions, digital platforms, or related financial services capabilities.
Self-starter with intellectual curiosity, sound judgment, and a continuous improvement mindset.
Minimum education requirement: High School Diploma, GED, Secondary School, or equivalent.

Nice To Haves

5+ years of experience in digital strategy, sales enablement, commercial banking, business transformation, product management, client experience, consulting, or related disciplines.
Experience within Business Banking, Global Commercial Banking, Global Payment Solutions, or comparable business and commercial banking organizations.
Experience supporting digital product adoption, sales enablement, client activation, or customer success programs.
Familiarity with digital channels, onboarding, servicing, or client engagement platforms.
Experience developing training materials, playbooks, process documentation, or adoption frameworks.
Experience developing and executing adoption campaigns and sales enablement programs that drive measurable utilization outcomes.
Experience leveraging data and performance metrics to drive business decisions.
Familiarity with client-facing digital platforms/tools (CashPro, BA360, DocuSign) and employee applications (Salesforce, OBA, GDX).
Agile or project management experience preferred.

Responsibilities

Deliver digital software solutions that meet business and client needs while managing timing, budget, and scope constraints.
Own operational routines, governance, and best practices supporting go-to-market and the ongoing health of digital solutions.
Oversee governance, risk management, data use, and client feedback to inform project-level feature roadmaps and prioritization.
Manage project, sprint, and release planning and contribute to program roadmap execution using Agile principles.
Create presentations and written materials and communicate effectively to enhance project outcomes.
Build and maintain stakeholder and partner relationships to navigate the organization, deliver assigned work, and secure ongoing support for owned features.
Apply business knowledge to decisions throughout the product development and sustainment lifecycle.
Develop and execute digital adoption and sales enablement initiatives that increase client utilization of existing digital capabilities and platforms.
Create scalable playbooks, training materials, adoption frameworks, and best practices for relationship managers and other client-facing associates.
Partner with Sales, Product, Technology, Operations, Marketing, and Digital teams to support adoption of strategic digital capabilities.
Identify opportunities across the client lifecycle to improve activation, engagement, and long-term utilization of digital tools and services.
Support development of success metrics, scorecards, and reporting that demonstrate the impact of adoption initiatives and digital investments.
Gather feedback from sales teams, clients, and business partners to identify adoption barriers and inform prioritization of future enhancements.
Create presentations, business cases, and executive communications that share insights, recommendations, and progress against strategic objectives.
Build partnerships across stakeholders to influence priorities, align efforts, and execute initiatives that improve digital adoption and sales effectiveness.
Independently lead multiple cross-functional initiatives from concept through execution with limited oversight.
Track and report adoption, activation, utilization, and engagement outcomes, holding initiatives accountable to measurable business results.
Contribute to strategic initiatives that simplify client journeys, improve sales readiness, and increase realization of value from digital investments.