Sr. Digital Education Manager - Hospital Implementation

Intuitive•Sunnyvale, CA

About The Position

The Sr. Digital Education Manager - Hospital Implementation will design, create, and scale digital-first commercial training experiences to improve field readiness, strengthen global execution consistency, and support global procedure growth. The role combines learning-content strategy, digital education expertise, global facilitation, and technical fluency across Intuitive digital products, da Vinci surgical systems, Ion, and hospital enterprise environments. The position serves as a digital-solutions training expert and strategic partner to Sales, Services, Marketing, Product Management, Engineering, Global Digital Sales and Implementation teams, regional training leaders, and other customer-facing groups. The manager translates product, procedure, implementation, and customer-engagement needs into digital curricula, train-the-trainer programs, facilitator toolkits, continuing education, and measurable enablement experiences. The role also develops global training standards and processes, supports regional localization, maintains digital content, and uses learning and field data to improve training effectiveness and commercial execution. The work environment is listed as Sunnyvale or Atlanta, with global collaboration expectations. Travel of up to 25% domestically and internationally is required, along with adapting to international time zones. Intuitive may require current proof of vaccination against certain diseases, including COVID-19, depending on the role or customer.

Requirements

At least 8 years of relevant professional experience in medical devices, healthcare IT, commercial learning, sales training, digital education, enablement, or related customer-facing roles.
Bachelor’s degree required.
Demonstrated strength in digital content creation, including e-learning, video learning, virtual facilitation assets, architecture or workflow explainers, playbooks, job aids, practice activities, and knowledge checks.
Strong virtual and hybrid facilitation skills, including train-the-trainer delivery, facilitator coaching, global audiences, and application-based practice.
Ability to translate complex clinical, technical, product, procedure, and implementation concepts into clear, engaging learning for commercial teams.
Understanding of hospital technical acquisition and implementation processes, healthcare technology markets, industry trends, customer-engagement workflows, and digital-solution deployment considerations.
Business acumen and ability to translate procedure-growth priorities, launch goals, digital-portfolio priorities, and commercial strategies into scalable learning experiences.
Ability to influence senior stakeholders and cross-functional peers without formal authority.
Strong written and verbal communication, collaboration, and project-management abilities.
Interest in and ability to work with globally distributed, multicultural, and multigenerational audiences.
Ability to travel up to 25% domestically and internationally and adapt to international time zones.

Nice To Haves

At least 5 years of sales-related, technical sales, sales engineering, product education, implementation, or commercial enablement experience.
Experience in education, training, instructional design, digital learning, or a train-the-trainer role.
Knowledge of servers, databases, storage, networking, HL7 and DICOM interfaces, cloud-hosted services, audio/video capture devices, virtual collaboration tools, operating rooms, and procedure rooms.
Experience creating and presenting architecture diagrams, supporting technical questionnaires and RFI/RFPs, and translating clinical expectations into technical requirements.
Multiple languages.
Engineering background.
Master’s degree, preferably in business or healthcare.

Responsibilities

Model Intuitive’s culture, mission, and founding principles through inclusive, learner-centered content design and facilitation.
Translate commercial priorities, product launches, procedure growth goals, and digital portfolio strategy into learning strategies, curricula, practice experiences, and enablement assets.
Partner with cross-functional and regional stakeholders to align training investment with business, learner, and field outcomes.
Consult on strategic sales opportunities and key customer interactions requiring digital education, technical fluency, and customer-engagement readiness.
Serve as a digital-solutions technology expert, including how digital solutions integrate with robotic platforms, applications, hospital infrastructure, and global implementation requirements.
Identify training needs and define standard competencies with Global Digital Sales and Implementation, sales, cybersecurity, services, product, engineering, and other teams.
Translate technical concepts, implementation considerations, market trends, regulations, and product details into practical digital learning experiences.
Keep training current with infrastructure changes, software upgrades, product enhancements, application changes, and commercialization needs.
Design and develop digital training assets such as e-learning, video learning, facilitator guides, architecture and workflow explainers, playbooks, job aids, scenario-based practice, knowledge checks, and self-directed learning.
Collaborate with instructional designers, content creators, subject matter experts, product teams, and regional teams to build curricula for commercial roles.
Maintain content version control, access strategy, and lifecycle management so employees can find and use current training resources.
Apply adult-learning, instructional-design, storytelling, digital-production, and accessibility practices to improve engagement, adoption, retention, and deployment consistency.
Create and deliver train-the-trainer programs covering technical knowledge, digital portfolio updates, market trends, and customer-engagement expectations.
Facilitate virtual, hybrid, and digital-first training for global enablement teams, regional trainers, technical solution consultants, and other role-based audiences.
Model effective digital facilitation, including engagement design, scenario practice, role-based application, breakout activities, coaching, and action-oriented debriefs.
Equip regional enablement colleagues to deliver consistent learning experiences while accommodating local priorities and customer needs.
Coach facilitators and local managers on digital delivery, technical message consistency, learner engagement, and field application.
Conduct needs analysis, stakeholder interviews, regional feedback loops, field observation, and customer-engagement shadowing to identify training needs and readiness gaps.
Segment learning needs by region, tenure, role, product line, procedure focus, digital portfolio maturity, and go-to-market priority.
Gather market priorities and communicate insights to inform curriculum, content updates, product development, and enablement strategy.
Represent global market needs, field feedback, learner friction points, and customer-facing readiness requirements in product-development and digital-education priorities.
Create and sustain a mentorship program and community of digital experts across global teams.
Support continuing education for digital application changes and ongoing manager coaching, including shadowing and customer-engagement support when appropriate.
Define, measure, and track indicators of content and facilitation effectiveness, including engagement, completion, confidence, knowledge gain, readiness, facilitator adoption, and business alignment.
Collaborate with Commercial Technologies and analytics partners on customer-engagement data capture and insights to improve sales execution of digital products.
Use learning data, feedback, stakeholder input, and field signals to improve content, facilitation, continuing education, and global scaling strategies.
Connect learning measurement to commercial priorities such as procedure expansion, launch adoption, digital product implementation, and global execution consistency.
Develop standardized global approaches for onboarding, certification support, facilitation readiness, content rollout, train-the-trainer execution, and continuing education.
Create toolkits, playbooks, templates, facilitation guides, content standards, and process guides for regional implementation.
Partner with regional training leads to localize programs while maintaining global structure, messaging, technical accuracy, quality, and learning outcomes.
Diagnose and address gaps in training plans, content coverage, facilitator readiness, and rollout effectiveness.
Maintain and improve content intake, prioritization, review, deployment, measurement, and lifecycle processes.
Build program agendas, facilitation plans, content-development timelines, launch-readiness plans, and stakeholder review cycles.
Create and maintain SOPs, process guides, training resources, and digital-content governance materials, and follow applicable procedures.