Sr. Digital Education Manager - Hospital Implementation

Intuitive•Sunnyvale, CA

3d•$144,600 - $231,300•Hybrid

About The Position

The Sr. Digital Education Manager - Hospital Implementation designs, creates, and scales digital-first commercial training experiences to improve field readiness, strengthen global execution consistency, and support procedure growth. The role combines learning content strategy, digital education expertise, global facilitation, and technical fluency across Intuitive digital products, da Vinci surgical systems, Ion, and hospital enterprise environments. The manager serves as a digital solutions training expert and strategic partner to Sales, Services, Marketing, Product Management, Engineering, Global Digital Sales and Implementation teams, regional training leaders, and other customer-facing groups. The role translates product, procedure, implementation, and customer engagement needs into digital curricula, train-the-trainer programs, facilitator toolkits, continuing education, and measurable enablement experiences for global commercial audiences. The position is based in a US Sunnyvale or Atlanta work environment with global collaboration expectations. It is onsite weekly, with the percentage of onsite work set by the leader, and requires up to 25% domestic and international travel and adaptation to international time zones.

Requirements

At least 8 years of relevant professional experience in medical devices, healthcare IT, commercial learning, sales training, digital education, enablement, or related customer-facing roles.
Demonstrated strength in digital content creation, including e-learning, video learning, virtual facilitation assets, architecture or workflow explainers, playbooks, job aids, practice activities, and knowledge checks.
Strong virtual and hybrid facilitation skills, including train-the-trainer delivery, facilitator coaching, global enablement audiences, and application-based practice.
Ability to translate complex clinical, technical, product, procedure, and implementation concepts into clear, engaging learning for commercial teams.
Understanding of hospital technical acquisition and implementation processes, healthcare technology markets, industry trends, customer engagement workflows, and digital solution deployment considerations.
Demonstrated business acumen and ability to turn procedure growth priorities, launch goals, digital portfolio priorities, and commercial strategies into scalable learning experiences.
Ability to influence senior stakeholders and cross-functional peers without formal authority.
Strong written and verbal communication, collaboration, and project management skills.
Bachelor’s degree required.
Ability to travel up to 25% domestically and internationally and adapt to international time zones.

Nice To Haves

At least 5 years of sales-related, technical sales, sales engineering, product education, implementation, or commercial enablement experience.
Experience in education, training, instructional design, digital learning, or a train-the-trainer role.
Knowledge of servers, databases, storage, networking, HL7 and DICOM interfaces, cloud-hosted services, audio/video capture devices, virtual collaboration tools, operating rooms, and procedure rooms.
Experience building and presenting architecture diagrams, supporting technical questionnaires and RFI/RFPs, and translating clinical expectations into technical requirements.
Multiple languages.
Engineering background.
Master’s degree, preferably in business or healthcare.

Responsibilities

Model Intuitive’s culture, mission, and founding principles, using inclusive, learner-centered content and facilitation practices.
Align digital learning strategy and training investment with commercial priorities, procedure growth goals, product launches, digital portfolio priorities, and measurable business and field outcomes.
Serve as a consultant on strategic sales opportunities and key customer interactions requiring digital education, technical fluency, and customer engagement readiness.
Build expertise in Intuitive digital solutions and how they integrate with robotic platforms, applications, hospital infrastructure, and global implementation requirements.
Partner with commercial, product, engineering, cybersecurity, services, clinical, and regional stakeholders to identify training needs and define standard competencies.
Translate technical, clinical, implementation, regulatory, and product concepts into practical learning experiences for commercial teams, and stay current with relevant product and infrastructure changes.
Design and develop digital learning assets such as e-learning, videos, facilitator guides, architecture and workflow explainers, playbooks, job aids, scenario-based practice, knowledge checks, and self-directed learning.
Collaborate with instructional designers, content creators, subject matter experts, product teams, and regional teams to develop curricula for commercial roles.
Maintain digital training content, including version control, access strategy, and lifecycle management; apply adult learning, instructional design, storytelling, digital production, and accessibility practices.
Create and deliver train-the-trainer programs and facilitate virtual, hybrid, and digital-first sessions for global enablement audiences.
Coach regional trainers, facilitators, and local managers on delivery effectiveness, technical message consistency, learner engagement, and field application.
Conduct needs analysis, stakeholder interviews, regional feedback loops, field observation, and customer engagement shadowing to identify training needs and readiness gaps.
Segment learning by region, tenure, role, product line, procedure focus, digital portfolio maturity, and go-to-market priority; communicate market insights to inform training and product priorities.
Create and sustain a global mentorship program and community of digital experts, and support continuing education for evolving digital applications.
Define and track learning and facilitation KPIs, collaborate with analytics partners on customer engagement data, and use learning data and field feedback to improve programs.
Develop global processes and standards for digital onboarding, certification support, facilitator readiness, content rollout, train-the-trainer execution, and continuing education.
Create toolkits, playbooks, templates, facilitation guides, content standards, and process guides that regional teams can adapt while maintaining global consistency.
Diagnose and address gaps in training plans, content coverage, facilitator readiness, and rollout effectiveness; maintain processes for content intake, prioritization, review, deployment, measurement, and lifecycle management.
Build program agendas, facilitation plans, content development timelines, launch readiness plans, and stakeholder review cycles; create and maintain SOPs, process guides, training resources, and content governance materials.
Follow relevant Standard Operating Procedures and training processes.