Automotive Digital Retail Implementation Manager

Maritz•Dallas, TX

5d•$80,000 - $90,000•Remote

About The Position

Maritz Automotive Solutions is seeking a results-driven Automotive Digital Retail Implementation Manager to support dealerships using an OEM Digital Retailing system. The manager serves as the primary dealership contact and subject matter expert on the OEM program, dealership operations, and automotive retail best practices. This role leads implementation, training, support, and consultation; helps dealerships meet implementation milestones; and identifies and mitigates risks. The manager builds relationships with dealership teams and integrated vendor partners, monitors performance data, and works with Maritz managers to improve practices and resolve challenges. This is a remote role, but candidates must reside in Dallas, Texas. The position requires up to 70% travel. The stated salary range is $80,000–$90,000. Maritz offers a comprehensive benefits package for full-time employees.

Requirements

Background in dealership consulting or automotive retail operations.
Strong understanding of the retail automotive industry, including common terminology, dealership structures, and workflow processes.
Experience with dealership and automotive retail software platforms, including DMS, CRM, and digital retailing solutions.
Knowledge of dealership desking or F&I processes.
Ability to learn quickly and stay current on evolving digital solutions.
Ability to maintain a positive, solutions-oriented attitude in high-pressure environments.
Strong collaboration skills and ability to work effectively with the Maritz team, clients, and vendor partners.
Exceptional verbal and written communication skills.
Skill in delivering presentations, leading productive discussions, and addressing objections with resilience.
Proficiency in Microsoft Office applications.
Strong analytical, problem-solving, and decision-making capabilities.
Must reside in Dallas, Texas.
Must have authorization to work permanently in the United States; sponsorship is not available.

Responsibilities

Serve as the primary point of contact for dealerships using an OEM Digital Retailing system.
Act as a subject matter expert on the OEM program, dealership operations, and automotive retail best practices to drive engagement and utilization.
Lead and facilitate user training and ongoing support throughout the implementation lifecycle.
Ensure key dealership personnel meet required turnaround times for critical implementation milestones.
Identify implementation risks proactively and mitigate them effectively and efficiently.
Build partnerships with dealership teams through in-person and virtual consultations, coaching, and training.
Deliver presentations and product demonstrations using established materials.
Consult with dealerships to develop actionable plans aligned with their processes and operational needs.
Build productive relationships with integrated vendor partners.
Document, communicate, and escalate issues or concerns as needed.
Monitor performance metrics and use data and analytics to assess progress and identify opportunities.
Participate in performance reviews and strategic planning sessions with Maritz managers to share insights, refine best practices, and resolve challenges.
Prioritize time toward high-impact activities and established goals.
Manage travel and program-related expenses according to Maritz guidelines.