Automotive Digital Retail Implementation Manager

Maritz•Dallas, TX

3d•Remote

About The Position

Maritz Automotive Solutions is seeking a results-driven Automotive Digital Retail Implementation Manager to support dealerships implementing an OEM Digital Retailing system. This remote role requires candidates to reside in Dallas, Texas and involves up to 70% travel. The manager serves as the primary dealership contact and an expert on the OEM program, dealership operations, and automotive retail best practices. The position leads training and support across the implementation lifecycle, helps dealerships meet milestones, identifies and mitigates risks, and builds strong relationships with dealership teams and integrated vendor partners. The manager also monitors performance data, communicates and escalates issues, participates in performance reviews and planning sessions, and manages travel and program expenses in accordance with Maritz guidelines. The salary range is $80,000–$90,000. Maritz offers full-time employees a comprehensive benefits package that includes medical, dental, vision, life and disability insurance, paid parental leave, 401(k), tuition reimbursement, paid time off, and a year-end holiday closure, among other benefits.

Requirements

Background in dealership consulting or automotive retail operations.
Strong understanding of the retail automotive industry, including terminology, dealership structures, and workflow processes.
Experience with dealership and automotive retail software platforms, including DMS, CRM, and digital retailing solutions.
Knowledge of dealership desking or F&I processes.
Ability to learn quickly and stay current on evolving digital solutions.
Ability to maintain a positive, solutions-oriented attitude in high-pressure environments.
Strong collaboration skills with clients, vendor partners, and Maritz colleagues.
Exceptional verbal and written communication abilities.
Skill in delivering presentations, leading productive discussions, and addressing objections resiliently.
Proficiency in Microsoft Office applications.
Strong analytical, problem-solving, and decision-making capabilities.
Must reside in Dallas, Texas.
Must have authorization to work permanently in the United States; sponsorship is not available.

Responsibilities

Serve as the primary point of contact for dealerships using an OEM Digital Retailing system.
Act as a subject matter expert on the OEM program, dealership operations, and automotive retail best practices to encourage engagement and utilization.
Lead and facilitate user training and ongoing support throughout the implementation lifecycle.
Ensure key dealership personnel meet required turnaround times for critical implementation milestones.
Identify implementation risks proactively and work to mitigate them.
Build partnerships with dealership teams through in-person and virtual consultations, coaching, and training.
Deliver presentations and product demonstrations using established materials.
Consult with dealerships to develop actionable plans that align with their processes and operational needs.
Build productive relationships with integrated vendor partners.
Document, communicate, and escalate issues or concerns as needed.
Monitor performance metrics and use data and analytics to assess progress and identify opportunities.
Participate in performance reviews and strategic planning sessions with Maritz managers.
Prioritize time around high-impact activities and established goals.
Manage travel and program-related expenses in accordance with Maritz guidelines.