Sr. Customer Assistance Representative - DOT Certified - Sioux Falls

Enterprise • Sioux Falls, SD

13d • Onsite

About The Position

Enterprise Mobility's Enterprise Truck Division is hiring a Senior Customer Assistance Representative (CAR Sr) for its Sioux Falls Truck location. The role provides customer service primarily face-to-face while supporting internal and external customers with branch and rental needs. Through local training and hands-on experience, the representative provides administrative support, serves customers, and acts as rental backup in a large home city branch or airport location. The position pays $17 per hour and requires compliance with Department of Transportation (DOT) driving and medical requirements. No other paid employment is allowed.

Requirements

• Must be at least 21 years old and qualified to drive under DOT regulations.
• Must be authorized to work in the United States without requiring company sponsorship now or in the future.
• High school diploma or GED required.
• At least 2 years of customer service or sales experience in retail, guest services, or administrative support.
• Valid driver's license with no more than 2 moving violations and/or at-fault accidents on the driving record in the past 3 years.
• No drug- or alcohol-related conviction on the driving record in the past 5 years.
• Must submit an appropriate medical examiner's certificate or successfully complete a DOT medical examination.
• No other paid employment is allowed.

Responsibilities

• Handle incoming calls about reservations, rate quotes, and general questions; provide information and resolve issues for customers, branches, insurance companies, dealerships, repair shops, and other vendors.
• Manage outgoing calls for callback management, accounts receivable, and other assigned purposes.
• Assist customers in person and by phone, assess rental needs, and provide a high level of customer service.
• Greet customers in a friendly and timely manner and provide directions and general assistance.
• Help assess the condition of rental vehicles upon return.
• Process returns, check-ins, and exit kiosk transactions.
• Market the company while safely and courteously picking up or dropping off customers, and assist customers as needed.
• Explain rental terms and conditions, vehicle features, and other services.
• Sell optional protection products, upgrades, fuel options, and additional equipment when applicable.
• Notify management of known vehicle problems and required maintenance.
• Clean vehicle interiors and exteriors by hand or by operating washing equipment when needed.
• Perform administrative and basic accounting tasks, including research and billing support, accounts receivable, transfer and key logs, miscellaneous reports, supply maintenance, and customer billing.
• Perform miscellaneous and backup job-related duties as assigned.

Benefits

• Paid time off
• Employee discount
• Retirement savings plan
• Extended health benefits, including medical, prescription drug, dental, and vision
• Life insurance
• Training and development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED