Sr. Customer Assistance Representative - Wasilla

Enterprise Mobility•Wasilla, AK

3d•Onsite

About The Position

Enterprise Mobility is hiring a full-time Senior Customer Assistance Representative for its Enterprise Rent-A-Car branch in Wasilla, Alaska. The role provides customer service primarily face-to-face, while also assisting customers by phone and supporting branch and rental operations. Through local training and hands-on experience, the representative provides administrative support, serves customers, and acts as rental backup in a large home-city branch or airport location. The position is based at 4535 E Greenstreet Circle #1, Wasilla, AK 99654. The starting pay is $21 per hour based on a 40-hour workweek. The regular schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.; Saturday and Sunday are off.

Requirements

Must be at least 18 years old.
Must be authorized to work in the United States and not require employment authorization sponsorship now or in the future.
High school diploma or GED required.
At least 2 years of customer service or sales experience in retail, guest services, or administrative support.
Valid driver's license with no more than two moving violations and/or at-fault accidents on the driving record within the past 3 years.
No drug- or alcohol-related convictions on the driving record, including DUI/DWI, within the past 5 years.

Responsibilities

Answer incoming calls about reservations, rate quotes, and general questions, providing information and resolving issues for customers, other branches, insurance companies, dealerships, repair shops, and other vendors.
Make outgoing calls for callback management, accounts receivable, and other assigned purposes.
Assist customers in person and over the phone, assess their rental needs, and provide a high level of customer service.
Greet customers in a friendly and timely manner and provide directions and general assistance.
Help assess the condition of rental vehicles upon return.
Process returns, check-ins, and exit-kiosk transactions.
Market the company while safely and courteously picking up or dropping off customers and assisting them as needed.
Explain rental terms and conditions, vehicle features, and other services.
Sell optional protection products, upgrades, fuel options, and additional equipment as applicable.
Notify management of known vehicle problems and required maintenance.
Clean vehicle interiors and exteriors by hand or with washing equipment when needed.
Perform administrative and basic accounting tasks, including research and billing support, accounts receivable, transfer and key logs, miscellaneous reports, supply maintenance, and customer billing.
Perform other miscellaneous and backup job-related duties as assigned.