Sr. Custodial Supervisor

UCSF•San Francisco, CA

About The Position

Under the immediate direction of the Principal Supervisor and/or Hospitality Services Manager, the Sr. Custodial Supervisor supervises and coordinates housekeeping responsibilities within the Hospitality Services Department. The role oversees assigned custodial operations and staff, including Operating Room Support Assistants and Leads, Patient Support Assistants and Leads, Tug Ambassadors, Storekeepers, Dispatchers, Senior Custodians and Leads, and Equipment Cleaners. The supervisor manages daily operations by assigning and scheduling work, ensuring adequate coverage, conducting rounds and quality assurance inspections, training staff, monitoring compliance, maintaining supplies and equipment, and enforcing safety and infection-control procedures. The position also oversees cleaning and room-turnover support, handles incidents and complaints, monitors timecards, supports staff, participates in improvement efforts, and responds to emergency and non-emergency situations as required.

Requirements

High school diploma or equivalent certification.
Working knowledge of hospital, warehouse, or industrial janitorial cleaning.
Effective verbal and written communication skills in English.
Ability to establish and maintain work standards that adhere to health and safety requirements.
Effective interpersonal and work leadership skills to guide and support other personnel.
Ability to read, write, perform basic arithmetic calculations, and follow oral and written instructions in English.
Basic computer application skills.
Ability to maintain confidentiality.
Ability to assess situations and make logical decisions.
Ability to develop problem-solving strategies and resolutions.
Ability to set priorities and manage conflicting demands.
Ability to work effectively under pressure.

Nice To Haves

Bachelor’s degree.
Prior experience working in a union environment and knowledge of Collective Bargaining Agreements.
Knowledge of relevant regulatory and industry codes, policies, standards, and requirements.
Demonstrated experience training staff on equipment utilization and cleaning procedures.
CHESP or NEHA certification.
Housekeeping training license or certification.
Bloodborne pathogens and sharps disposal training.

Responsibilities

Supervise custodial services staff in assigned areas; assign work and oversee daily activities.
Create, monitor, and adjust work assignments and schedules to ensure coverage and meet budgetary requirements.
Communicate regularly with internal and external customers, including leadership and staff.
Conduct daily and scheduled rounds of patient and public areas with staff or area representatives; assess cleanliness and needs, document opportunities, and follow up.
Perform daily quality assurance inspections using appropriate tools or software.
Conduct training to ensure staff understand job requirements.
Ensure waste, recycling, and soiled linen are packaged, transported, and disposed of properly.
Inspect and document staff work daily to ensure cleanliness standards are met.
Complete and provide daily or weekly reports and assignments to the manager.
Conduct daily shift huddles with staff.
Oversee daily distribution, use, and return of phones, pagers, and keys.
Ensure staff have sufficient supplies and materials to perform their duties.
Monitor staff compliance requirements, including learning, attendance, occupational health and safety, performance evaluations and competencies, policies, and hand hygiene.
Ensure regulatory training and documentation are current, including Pharmacy and BMT Lab requirements.
Ensure departmental equipment is maintained, clean, and in working order; remove and tag broken equipment and arrange appropriate repair action.
Maintain supply and equipment inventory.
Ensure unit operations comply with departmental and organizational policies, procedures, and internal controls.
Enforce safety procedures, safeguard hazardous materials, and ensure compliance with custodial and biohazardous-material policies and procedures.
Oversee cleaning in assigned areas to maintain regulatory and infection-control requirements.
Support and oversee staff to ensure timely room turnover, service response, and equitable assignment distribution.
Document and investigate incidents and complaints, and recommend appropriate actions in a timely manner.
Maintain confidentiality, including HIPAA, PRIDE, and codes of conduct requirements.
Monitor and submit employee timecards daily or bi-weekly.
Ensure staff comply with UCSF Medical Center and departmental policies and procedures.
Demonstrate leadership and emotional intelligence; participate in and encourage departmental improvement plans.
Remain available and responsive to emergency and non-emergency situations as required.
Support staff by remaining accessible and following up appropriately.
Use the chain of command to communicate concerns to department managers and/or the Director.
Conduct counseling and disciplinary sessions with assigned staff; determine or recommend discipline for subordinates.
Screen applications, interview candidates, and make or recommend hiring decisions.
Train new employees on equipment and the safe use of cleaning products and chemicals.
Perform other duties as assigned.