Sr. Custodial Supervisor

University of California, San Francisco•San Francisco, CA

About The Position

The Sr. Custodial Supervisor works under the immediate direction of the Principal Supervisor and/or Hospitality Services Manager. The role supervises and coordinates housekeeping responsibilities across assigned Hospitality Services areas, including operating room support, laboratory support, patient support, tug ambassador, stores and dispatch, senior custodial staff, and equipment cleaners. The position helps maintain clean, safe facilities and supports patient and customer service, infection prevention, and appropriate waste management. The supervisor oversees daily operations and staff, including assigning and adjusting work, scheduling coverage, conducting rounds and quality assurance inspections, training employees, maintaining supplies and equipment, monitoring compliance, and reporting operational information. The role also oversees cleaning and infection-control requirements, supports timely room turnover and service response, handles incidents and complaints, monitors timecards, and provides staff support. Responsibilities include participating in hiring and selection, conducting counseling and disciplinary sessions, and responding to emergency and non-emergency situations as required.

Requirements

High school diploma or equivalent certification.
Working knowledge of hospital, warehouse, or industrial janitorial cleaning.
Effective verbal and written communication in English.
Ability to establish and maintain work standards that adhere to health and safety requirements.
Effective interpersonal and work-leadership skills to guide and support other personnel.
Ability to read, write, and perform basic arithmetic calculations.
Ability to follow oral and written instructions in English.
Basic computer application skills.
Ability to maintain confidentiality.
Ability to assess situations and make logical decisions.
Ability to develop problem-solving and resolution strategies.
Ability to set priorities and manage conflicting demands.
Ability to work effectively under pressure.

Nice To Haves

Bachelor’s degree.
Prior working experience in a union environment and knowledge of Collective Bargaining Agreements.
Knowledge of relevant regulatory and industry codes, policies, standards, and requirements.
Demonstrated experience training staff on equipment use and cleaning procedures.
CHESP or NEHA certification.
Housekeeping Training License/Certification.
Bloodborne pathogens and sharps disposal training.

Responsibilities

Supervise custodial services staff in assigned areas; assign work and oversee daily activities.
Create, monitor, and adjust employee assignments and schedules to ensure area coverage and meet budgetary requirements.
Communicate regularly with internal and external customers, including leadership and staff.
Conduct daily and scheduled rounds of patient and public areas with staff and area representatives; document and follow up on cleanliness and service needs.
Perform daily quality assurance inspections using appropriate tools or software.
Train staff to ensure they understand job requirements.
Ensure waste, recycling, and soiled linen are packaged, transported, and disposed of properly.
Inspect and document staff work daily to ensure cleanliness expectations are met.
Complete and provide daily and/or weekly reports and assignments to the manager.
Conduct daily shift huddles with staff.
Oversee daily distribution, use, and return of phones, pagers, and keys.
Ensure staff have adequate supplies and materials to perform their duties.
Monitor staff compliance requirements, including UC Learning, attendance, OHS, performance evaluations and competencies, policies, HBS, MCSS, and hand hygiene.
Ensure required regulatory trainings and documents are up to date, including those for Pharmacy and BMT Lab.
Ensure departmental equipment is maintained, clean, and operational; remove broken equipment from service, tag it, and arrange appropriate repair action.
Maintain supply and equipment inventory.
Ensure unit operations comply with departmental and organizational policies, procedures, and internal controls.
Enforce safety procedures, safeguard hazardous materials, and ensure adherence to custodial and biohazardous-material policies and procedures.
Oversee cleaning in assigned areas to maintain regulatory and infection-control requirements.
Support and oversee staff to ensure timely room turnover, service response, and equitable distribution of assignments.
Document and investigate incidents and complaints and recommend appropriate actions in a timely manner.
Maintain confidentiality, including HIPAA, PRIDE, and codes of conduct requirements.
Monitor and submit employee timecards daily or bi-weekly.
Ensure staff comply with UCSF Medical Center and departmental policies and procedures.
Demonstrate leadership and emotional intelligence; participate in and encourage department improvement plans.
Remain available and responsive to emergency and non-emergency situations as required.
Support staff, remain accessible, and follow up as appropriate.
Use the chain of command to communicate concerns to department managers and/or the Director.
Conduct counseling and disciplinary sessions and determine discipline for subordinates or recommend it to management.
Screen applications, interview candidates, and make or recommend hiring decisions.
Train new employees on equipment and the safe use of cleaning products and chemicals.
Perform other duties as assigned.