Sr. CRO Strategist

Acadia.io•Atlanta, GA

1d•Remote

About The Position

Acadia is a full-service CRO agency based in Atlanta, Georgia, helping e-commerce brands grow revenue through continuous testing, personalization, and site optimization. The Senior CRO Strategist is a remote, client-facing role responsible for strategy and client relationships across assigned accounts. The strategist is accountable for client results and contracted deliverables, leads a CRO Project Manager responsible for day-to-day operations, and collaborates with analytics, design, development, and QA teams to deliver optimization programs. The role develops and adjusts client testing strategies, oversees test planning and design, interprets results, and turns findings into recommendations. It also involves leading client calls and presentations, monitoring account health and opportunities, managing special projects and escalations, and supporting reliable, high-quality delivery. Required availability is 8 a.m.–5 p.m. ET. The position reports to the Assistant Director of Client Success and manages a CRO Project Manager.

Requirements

At least 5 years of experience in website testing and a UX-focused role.
Strong client-facing experience, including leading calls, presenting results, and managing difficult conversations.
Strong working knowledge of web analytics, such as GA4, Hotjar, or Clarity.
Hands-on experience with testing platforms such as Monetate, Convert, or VWO.
Experience reporting on the success or failure of optimization efforts.
Sound understanding of the math behind effective testing.
Working knowledge of HTML and CSS.
Proficiency with Figma or Photoshop, Wrike, Slack, and Google Workspace, including Docs, Sheets, and Slides.
Ability to work collaboratively with staff at all levels and to lead and support a direct report.

Nice To Haves

JavaScript knowledge is a bonus.
E-commerce and Shopify experience is preferred.

Responsibilities

Review and adjust each client's testing strategy monthly, maintain roadmaps in Wrike, conduct section-by-section check-ins, and incorporate learnings from previous tests.
Prepare biweekly reporting slides and track each client's data and business priorities to evolve strategy in support of their business.
Understand clients' marketing, messaging, product merchandising, and customers, and develop strategies around customer needs.
Ensure contracted deliverables are met for every client each month and act as an escalation point when delivery is at risk.
Monitor churn risk and identify upsell and cross-sell opportunities.
Build trusted relationships with client contacts; lead client calls and presentations.
Review and approve call decks before client calls, including roadmaps, agendas, implementation monitoring, and open discussions.
Debrief with Kelly after calls, send recaps, and complete follow-up workflows the same business day.
Lead internal client preparation and debrief calls as needed.
Review test slides from the design team and provide feedback to ensure tests have a clear observation, question, and hypothesis and align with business goals.
Present new tests to clients and explain strategy using UX/UI design principles.
Make minor design updates in Figma or Photoshop for quick turnarounds.
Identify primary segments and KPIs for each test.
Review test-result slides, determine which data is relevant to client decisions, and present results clearly.
Translate test results into recommendations that continue to create client value.
Own special projects by defining scope, a path to completion, expectations, and level of effort appropriate to the scope of work.
Serve as an escalation point for the Project Manager and review tests before they go to clients when needed.
Build simple Monetate tests from start to finish for quick-turnaround requests.
Make minor HTML/CSS edits for quick adjustments.
Follow and improve team processes that support quality, scale, and capacity.
Lead and support a direct report, while collaborating with analytics, design, development, and QA teams.