Sr CRM Account Executive - Commercial Select

ServiceNow•Kirkland, WA

3d•$145,150 - $239,500

About The Position

The Sr. CRM Prime Account Executive is an experienced sales role focused on transforming customers’ businesses and contributing to ServiceNow’s CRM business. The role involves leading discovery sessions, using value-based selling, and delivering measurable business outcomes tied to customer priorities and use cases. The successful candidate has the technical fluency to present and demonstrate ServiceNow CRM solutions and build customer confidence in investing in them. The position sells to line-of-business owners in call center and customer service, field operations, Revenue Operations, and Sales organizations. It develops account and territory plans, builds executive relationships, and coordinates a broad virtual team to pursue customer opportunities. The role also advises customers on how ServiceNow CRM can help meet business goals and conducts Customer Business Reviews to assess use cases, objectives, adoption, and expansion opportunities.

Requirements

10+ years of sales experience within a software or solutions sales organization.
Experience establishing trusted relationships with current and prospective clients and other teams.
Experience generating new business, negotiating deals, and maintaining healthy C-level relationships.
Track record of high quota attainment and consistently meeting annual sales targets.
Experience leveraging or critically considering how to integrate AI into work processes, decision-making, or problem-solving.
Experience promoting a customer-success focus in a team-oriented environment.
Willingness to travel up to 50%.

Responsibilities

Sell to line-of-business owners across call center and customer service, field operations, Revenue Operations, and Sales organizations.
Build relationships with customer executives and decision makers, and understand their CRM priorities and purchasing processes.
Develop account and territory plans that identify priority customers, growth opportunities, and actions needed to pursue them.
Oversee client relationship mapping and orchestrate account strategy while leading a virtual team of sales specialists, solutions consultants, success resources, partners, and marketing.
Serve as a trusted advisor by understanding customers’ businesses and advising how ServiceNow CRM can help achieve their goals.
Hold Customer Business Reviews to understand business use cases and objectives, assess customer adoption, and identify expansion opportunities.