Sr CRM Account Executive - Commercial Select

ServiceNow•Kirkland, WA

2d•$145,150 - $239,500

About The Position

The Sr. CRM Account Executive is an experienced sales role focused on transforming customers’ businesses and growing ServiceNow’s CRM business. The role involves leading discovery sessions, using value-based selling, and delivering measurable business outcomes tied to customers’ priorities and use cases. The successful candidate will have the technical fluency to present and demonstrate ServiceNow CRM solutions and give customers confidence in investing in them. The position sells to line-of-business owners in call center and customer service, field operations, Revenue Operations, and Sales organizations. The Account Executive builds executive relationships, develops account and territory plans, coordinates a broad virtual team, advises customers on CRM solutions, and conducts Customer Business Reviews to assess objectives, adoption, and expansion opportunities. Willingness to travel up to 50% is required.

Requirements

10+ years of sales experience within a software or solutions sales organization.
Experience establishing trusted relationships with current and prospective clients and other teams.
Experience producing new business, negotiating deals, and maintaining healthy C-level relationships.
Track record of high quota attainment and consistently hitting annual sales targets.
Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
Experience promoting a customer-success focus in a “win as a team” environment.
Technical fluency to present and demonstrate ServiceNow CRM solutions.
Willingness to travel up to 50%.

Responsibilities

Sell to line-of-business owners across call center and customer service, field operations, Revenue Operations, and Sales organizations.
Build relationships with customer executives and decision makers, understanding their CRM priorities and purchasing process.
Develop account and territory plans that identify priority customers, growth opportunities, and actions needed to pursue them.
Oversee client relationship mapping and orchestrate account strategy while leading a broad virtual team, including Sales Specialists, Solutions Consultants, Success resources, Partners, and Marketing.
Advise customers on how ServiceNow CRM can help achieve their business goals.
Hold Customer Business Reviews (CBRs) to understand business use cases and objectives, assess customer adoption, and identify expansion opportunities.
Present and demonstrate ServiceNow CRM solutions.
Travel up to 50%.