CRM Account Executive - Commercial

ServiceNow • Boston, MA

1d

About The Position

The CRM Account Executive - Commercial is an experienced sales role focused on transforming customers’ businesses and shaping ServiceNow’s CRM business. The role involves leading discovery sessions, applying value-based selling, and delivering measurable business outcomes tied to customer priorities and use cases. The Account Executive should have the technical fluency to present and demonstrate ServiceNow CRM solutions and help customers feel confident investing in them.

The role sells to line-of-business owners in call center and customer service, field operations, Revenue Operations, and Sales organizations. It builds executive and decision-maker relationships, develops account and territory plans, coordinates account strategy across a broad virtual team, and advises customers on how ServiceNow CRM can help achieve their goals. Customer Business Reviews are used to review use cases, objectives, adoption, and expansion opportunities.

Requirements

• 10+ years of sales experience within a software or solutions sales organization.
• Experience establishing trusted relationships with current and prospective clients and other teams.
• Experience producing new business, negotiating deals, and maintaining healthy C-level relationships.
• A track record of high quota attainment and consistently hitting annual sales targets.
• Experience leveraging or critically considering how to integrate AI into work processes, decision-making, or problem-solving. Examples include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• Experience promoting a customer-success focus in a “win as a team” environment.
• Willingness to travel up to 50%.

Responsibilities

• Sell to line-of-business owners in call center and customer service, field operations, Revenue Operations, and Sales organizations.
• Build relationships with customer executives and decision makers, and understand their CRM priorities and purchasing processes.
• Develop account and territory plans that identify priority customers, growth opportunities, and actions to pursue them.
• Oversee client relationship mapping and orchestrate account strategy while leading a broad virtual team, including Sales Specialists, Solutions Consultants, Success resources, Partners, and Marketing.
• Act as a trusted advisor by understanding customers’ businesses and advising how ServiceNow CRM can help achieve their business goals.
• Hold Customer Business Reviews to understand business use cases and objectives, assess customer adoption, and identify expansion opportunities.
• Lead discovery sessions, use value-based selling, and present and demonstrate ServiceNow CRM solutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed