Sr CRM Account Executive - SLED (Higher ED) - NorCal

ServiceNow•Santa Clara, CA

9h•$130,650 - $190,550

About The Position

The CRM Prime Account Executive is an experienced sales role focused on transforming customers’ businesses and shaping ServiceNow’s CRM business. The role involves leading discovery sessions, using value-based selling, and delivering measurable business outcomes based on customer priorities and use cases. The successful candidate has the technical fluency to present and demonstrate ServiceNow CRM solutions and build customer confidence in investing in them. The account executive sells to line-of-business owners in call center and customer service, field operations, Revenue Operations, and Sales organizations. They develop account and territory plans, build executive relationships, coordinate account strategy across a virtual team, advise customers on ServiceNow CRM, and conduct Customer Business Reviews to understand objectives and adoption and identify expansion opportunities. The role may be flexible or remote, and requires willingness to travel up to 50%.

Requirements

10+ years of sales experience within a software or solutions sales organization.
Experience establishing trusted relationships with current and prospective clients and other teams.
Experience generating new business, negotiating deals, and maintaining healthy C-level relationships.
Track record of high quota attainment and consistently achieving annual sales targets.
Experience leveraging or critically considering how to integrate AI into work processes, decision-making, or problem-solving.
Experience promoting a customer-success focus in a collaborative, win-as-a-team environment.
Willingness to travel up to 50%.

Responsibilities

Sell to line-of-business owners across call center and customer service, field operations, Revenue Operations, and Sales organizations.
Build relationships with customer executives and decision makers and understand their CRM priorities and purchasing processes.
Develop account and territory plans that identify priority customers, growth opportunities, and actions needed to pursue them.
Oversee client relationship mapping and orchestrate account strategy while leading a virtual team of sales specialists, solutions consultants, success resources, partners, and marketing.
Advise customers as a trusted advisor on how ServiceNow CRM can help them achieve their business goals.
Hold Customer Business Reviews to understand business use cases and objectives, assess customer adoption, and identify expansion opportunities.
Lead discovery sessions, use value-based selling, and present and demonstrate ServiceNow CRM solutions.