Sr CRM Account Executive - SLED

ServiceNow•San Diego, CA

7h•$130,650 - $190,550

About The Position

The CRM Prime Account Executive is an experienced sales role focused on transforming customers’ businesses through ServiceNow CRM solutions. The role helps shape ServiceNow’s CRM business by leading discovery, using value-based selling, and delivering measurable outcomes tied to customer priorities and use cases. The Account Executive must be technically fluent enough to present and demonstrate the solutions and build customer confidence in investing in them. The role sells to line-of-business owners in call center and customer service, field operations, Revenue Operations, and Sales. It develops customer and executive relationships, account and territory plans, and coordinated strategies with internal teams and partners. The Account Executive also advises customers on how ServiceNow CRM can support their goals and conducts Customer Business Reviews to assess use cases, objectives, adoption, and potential expansion opportunities.

Requirements

10+ years of sales experience within a software or solutions sales organization.
Experience establishing trusted relationships with current and prospective clients and other teams.
Experience generating new business, negotiating deals, and maintaining strong C-level relationships.
Track record of high quota attainment and consistently meeting annual sales targets.
Experience leveraging or critically considering how to integrate AI into work processes, decision-making, or problem-solving.
Experience promoting customer success in a team-oriented environment.
Willingness to travel up to 50%.

Responsibilities

Sell to line-of-business owners across call center and customer service, field operations, Revenue Operations, and Sales organizations.
Build relationships with customer executives and decision makers, and understand their CRM priorities and purchasing processes.
Develop account and territory plans that identify priority customers, growth opportunities, and actions to pursue them.
Map client relationships and orchestrate account strategy while leading a virtual team of sales specialists, solutions consultants, success resources, partners, and marketing.
Advise customers on how ServiceNow CRM can help achieve their business goals.
Hold Customer Business Reviews to understand business use cases and objectives, assess customer adoption, and identify expansion opportunities.
Lead discovery sessions, present and demonstrate ServiceNow CRM solutions, and use value-based selling to deliver measurable business outcomes.