Sr CRM Account Executive - SLED

ServiceNow • Phoenix, AZ

10h

About The Position

The CRM Prime Account Executive is an experienced sales professional who shapes ServiceNow’s CRM business and leads transformational sales opportunities. The role requires curiosity, confidence, and technical acumen to understand customer needs, lead discovery, use value-based selling, and deliver measurable business outcomes. The account executive presents and demonstrates ServiceNow CRM solutions to help customers make informed investment decisions. The role sells to line-of-business owners in call center and customer service, field operations, Revenue Operations, and Sales organizations.

Requirements

• 10 or more years of sales experience within a software or solutions sales organization.
• Experience establishing trusted relationships with current and prospective clients and other teams.
• Experience generating new business, negotiating deals, and maintaining strong C-level relationships.
• A track record of high quota attainment and consistently meeting annual sales targets.
• Experience leveraging or critically considering how to integrate AI into work processes, decision-making, or problem-solving.
• Experience promoting a customer-success focus in a team-oriented environment.
• Willingness to travel up to 50%.

Responsibilities

• Sell to line-of-business owners across call center and customer service, field operations, Revenue Operations, and Sales organizations.
• Build relationships with customer executives and decision makers, and understand their CRM priorities and purchasing processes.
• Develop account and territory plans that identify priority customers, growth opportunities, and actions to pursue them.
• Map client relationships and orchestrate account strategy while leading a virtual team of sales specialists, solutions consultants, success resources, partners, and marketing.
• Advise customers on how ServiceNow CRM can help them achieve their business goals.
• Conduct Customer Business Reviews to understand business use cases and objectives, assess customer adoption, and identify expansion opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed