Sr. Counter Parts Sales Lead

FleetPride•Mitchell, SD

About The Position

FleetPride is the largest aftermarket distributor of heavy-duty truck and trailer parts in the U.S. The Sr. Counter Parts Sales Lead serves customers by phone and in person, selling heavy-duty parts based on customer needs and parts availability while supporting profitability. The role also trains new employees on counter parts sales procedures and provides ongoing follow-up and coaching.

Requirements

High school diploma, GED, or high school equivalence certificate.
Intermediate to advanced knowledge of Windows XP, including Excel, Word, and Outlook.
Service orientation: actively look for ways to help people.
Communication skills: convey information effectively.
Active listening skills, including giving others full attention, understanding their points, asking questions as appropriate, and avoiding inappropriate interruptions.
At least 2 years of sales experience.

Nice To Haves

Experience selling heavy-duty automotive parts.

Responsibilities

Help customers identify and obtain requested heavy-duty parts by phone or in person, and suggest related parts for a full-service sale.
Locate and obtain ordered parts from a central warehouse or branch.
Set customer sales prices according to company procedures.
Handle warranty or defective parts according to company procedures.
Prepare approved charge sales according to company procedures.
Special-order parts on an emergency basis when necessary and appropriate.
Process approved customer credits for returned merchandise.
Maintain the confidentiality of pricing lists and structures as required by company procedures.
Answer customer questions about products, prices, availability, and product features.
Provide customers with current product catalogs.
Use non-selling and non-servicing time to study catalogs, price sheets, bulletins, and product changes, additions, and deletions.
Keep the counter parts area clean and orderly, and ensure display areas encourage sales.
Close out invoices at the end of the day and deposit earnings.
Train new counter parts sales representatives on procedures, selling methods, and company policies; follow up to assess results and provide ongoing training.