Sr. Counter Parts Sales Lead

FleetPride•Wichita, KS

17h

About The Position

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. The Sr. Counter Parts Sales Lead serves customers by phone and in person, selling heavy-duty parts according to customer needs and parts availability to generate profit for FleetPride. The role also trains new employees on counter parts sales procedures.

Requirements

High school diploma, GED, or high school equivalence certificate.
Intermediate to advanced knowledge of Windows XP, including Excel, Word, and Outlook.
Service orientation: actively look for ways to help people.
Communication skills: convey information effectively.
Active listening skills: give others full attention, understand their points, ask questions as appropriate, and avoid interrupting at inappropriate times.

Responsibilities

Help determine and obtain heavy-duty parts requested by customers by phone or in person.
Suggest related parts to provide a full service.
Locate and obtain ordered parts from the central warehouse or branch.
Determine sale prices in accordance with company procedures.
Handle warranty or defective parts according to company procedures.
Write up approved charge sales in accordance with company procedures.
Special-order parts on an emergency basis when necessary and appropriate.
Process approved customer credits for returned merchandise.
Maintain the confidentiality of pricing lists and structures as required by company procedures.
Answer customer questions about products, prices, availability, and product features.
Provide customers with current product catalogs.
Use non-selling and non-servicing time to study catalogs and review price sheets, bulletins, and product changes, additions, and deletions.
Keep the counter parts area clean and orderly.
Ensure display areas encourage sales.
Close out invoices at the end of the day and deposit earnings.
Train new counter parts sales representatives on proper procedures, selling methods, and company policies.
Follow up to ensure training results are achieved and provide ongoing training.