Sr. Counter Parts Sales Lead

FleetPride•Mitchell, SD

About The Position

The Sr. Counter Parts Sales Lead serves customers by phone and in person, selling heavy-duty parts based on customer needs and parts availability while supporting FleetPride’s profitability. The role also trains new counter parts sales representatives in sales procedures, selling methods, and company policies, and follows up to support their ongoing development.

Requirements

High school diploma, GED, or high school equivalence certificate.
Intermediate to advanced knowledge of Windows XP, Excel, Word, and Outlook.
Service orientation: actively look for ways to help people.
Communication skills: convey information effectively.
Active listening skills: give others full attention, understand their points, ask questions as appropriate, and avoid interrupting at inappropriate times.
At least 2 years of sales experience.

Nice To Haves

Experience selling heavy-duty automotive parts.

Responsibilities

Help determine and obtain heavy-duty parts requested by customers by phone or in person.
Suggest related parts to provide customers with a full-service sale.
Locate and obtain ordered parts from the central warehouse or branch.
Determine customer sales prices in accordance with company procedures.
Handle warranty or defective parts in accordance with company procedures.
Write up approved charge sales in accordance with company procedures.
Special-order parts on an emergency basis when necessary and appropriate.
Process approved customer credits for returned merchandise.
Maintain confidentiality of pricing lists and structures as required by company procedures.
Answer customer questions about products, prices, availability, and product features.
Provide customers with current product catalogs.
Use non-selling and non-servicing time to study catalogs and review price sheets, bulletins, and product changes, additions, and deletions.
Keep the counter parts area clean and orderly.
Ensure display areas encourage sales.
Close out invoices at the end of the day and deposit earnings.
Train new counter parts sales representatives on proper procedures, selling methods, and company policies.
Follow up to ensure training results are achieved and provide ongoing training.