Sr. Counter Parts Sales Lead

FleetPride•Wichita, KS

About The Position

The Sr. Counter Parts Sales Lead serves customers in person and by phone by selling heavy-duty parts according to customer needs and parts availability, with the goal of generating profit for FleetPride. The role also trains new employees on counter parts sales procedures, selling methods, and company policies, follows up on their results, and provides ongoing training.

Requirements

High school diploma, GED, or high school equivalence certificate.
Intermediate to advanced knowledge of Windows XP, including Excel, Word, and Outlook.
Service orientation: actively look for ways to help people.
Communication skills: convey information effectively.
Active listening: give others full attention, understand their points, ask questions as appropriate, and avoid interrupting at inappropriate times.

Responsibilities

Help customers identify and obtain requested heavy-duty parts by phone or in person, and suggest related parts for a complete service.
Locate and obtain ordered parts from the central warehouse or branch.
Determine sales prices in accordance with company procedures.
Handle warranty or defective parts according to company procedures.
Write up approved charge sales according to company procedures.
Special-order parts on an emergency basis when necessary and appropriate.
Process approved credits for returned merchandise.
Maintain the confidentiality of pricing lists and structures as required by company procedures.
Answer customer questions about products, prices, availability, and product features.
Provide customers with current product catalogs.
Use non-selling and non-servicing time to study catalogs and review price sheets, bulletins, and product changes, additions, and deletions.
Keep the counter parts area clean and orderly and ensure display areas encourage sales.
Close out invoices at the end of the day and deposit earnings.
Train new counter parts sales representatives on proper procedures, selling methods, and company policies; follow up on results and provide ongoing training.