Sr Corporate Travel & Events Coordinator

Serenity Mental Health Centers•Mesa, AZ

11h•Onsite

About The Position

Serenity Healthcare is seeking an experienced Sr Corporate Travel & Events Coordinator to oversee complex corporate travel, large-group travel, and company event logistics across the organization. This on-site, full-time role is based in Lehi, Utah, or Mesa, Arizona, and reports to the Executive Administrative Manager. The coordinator manages domestic and international travel, including complex multi-city itineraries involving multiple travelers, airlines, destinations, hotels, and ground transportation. The role also leads logistics for large-group travel, corporate meetings, leadership events, trainings, conferences, and company events. It serves as the primary escalation point for travel disruptions, communicates updates and solutions, manages budgets and vendors, and provides logistical support to employees and leaders. Success requires remaining composed and resourceful in a fast-paced, high-pressure environment while balancing traveler needs, company policies, schedules, and budgets.

Requirements

At least 5 years of corporate travel, executive travel, group travel, event coordination, or similar experience is preferred.
Demonstrated experience coordinating complex domestic and international travel.
Experience managing large groups, multi-city itineraries, multiple airlines, hotels, transportation providers, and overlapping travel schedules.
Experience managing travel and event budgets and controlling costs.
Strong understanding of airline reservations, fare options, cancellations, rebooking, hotel accommodations, and ground transportation.
Experience responding to real-time travel disruptions and making sound decisions under pressure.
Strong vendor management and negotiation skills.
Exceptional organizational skills and ability to manage numerous travelers, itineraries, deadlines, and competing priorities simultaneously.
Excellent attention to detail.
Strong written and verbal communication skills and a high level of professionalism.
Calm, decisive, and resourceful in stressful situations.
Strong problem-solving skills and ability to develop solutions quickly when plans change.
Ability to work independently, exercise good judgment, and take ownership of travel issues through resolution.
High level of customer service while maintaining cost and policy discipline.
Proficiency with Microsoft Office, including Outlook, Excel, Word, and Teams.
Flexibility to respond to urgent travel issues outside normal business hours when necessary.

Nice To Haves

Experience with corporate travel platforms, reservation systems, travel management companies, or expense management systems is highly preferred.

Responsibilities

Coordinate complex domestic and international travel, including airfare, hotels, ground transportation, and detailed itineraries.
Manage travel across airlines, destinations, time zones, and travel providers, considering cost, schedule, reliability, and traveler needs.
Build and manage multi-city and international itineraries involving connecting flights, multiple travelers, and changing schedules.
Coordinate travel for executives, employees, candidates, and other business travelers.
Advise travelers on passport, visa, entry, and documentation requirements for international travel.
Maintain accurate travel documentation, confirmations, itineraries, and traveler information.
Lead logistics for large-group travel, corporate meetings, leadership events, trainings, conferences, and company events.
Coordinate group airfare, room blocks, ground transportation, meeting spaces, meals, schedules, and other event logistics.
Manage logistics for travelers arriving from different locations and ensure schedules align.
Coordinate with hotels, airlines, venues, transportation providers, and other vendors, and negotiate favorable rates and terms.
Develop detailed travel and event plans that anticipate potential issues.
Serve as the central point of coordination before, during, and after major company travel and events.
Act as the primary escalation point for travel disruptions, including canceled or delayed flights, missed connections, weather disruptions, hotel issues, itinerary changes, and other complications.
Evaluate alternative flights, airlines, airports, routes, hotels, and transportation options when plans are disrupted.
Communicate with travelers and leadership during disruptions and provide timely solutions and updated itineraries.
Anticipate travel risks and develop backup options for critical or complex trips.
Manage travel and event spending with attention to budgets, cost controls, and company travel policies.
Evaluate travel options based on total cost, schedule, traveler experience, and operational impact.
Track expenses, reconcile invoices, identify discrepancies, and maintain accurate travel and event records.
Negotiate with airlines, hotels, venues, rental car companies, transportation providers, and other vendors.
Analyze travel spending and booking patterns to identify efficiency and cost-saving opportunities.
Help develop and maintain preferred vendor relationships and travel standards.
Provide high-level travel and logistical support to employees and leaders.
Support onboarding, offboarding, meetings, and company events when travel or logistical coordination is needed.
Help employees navigate company travel policies and complex travel situations.
Partner with leadership, HR, Finance, and other departments to execute travel and event needs.
Respond to urgent travel issues outside normal business hours when necessary.