Sr. Consultant, Customer Success & Delivery
About The Position
ReSource Pro is seeking a Sr. Consultant, Customer Success & Delivery, Propellint, to lead high-complexity insurance technology and data initiatives and advise client stakeholders. The role owns solution direction, business analysis leadership, and implementation oversight for strategically important client engagements, with work that affects client outcomes, platform adoption, and long-term partnerships. The position leads client implementations from kickoff through go-live, coordinates client, internal, and third-party teams, and advises client leadership as an insurance domain expert. It also mentors business analysts and consultants and contributes to delivery standards and best practices. This is a remote position; candidates must reside in the United States. Domestic travel of up to 20% may be required.
Requirements
- Bachelor’s or Master’s degree in Information Technology, Business, Engineering, or a related field, or equivalent experience.
- 10–15 years of experience in business analysis, consulting, insurance operations, or technology implementation.
- Proven experience leading complex system implementations.
- Demonstrated ability to engage senior stakeholders and executive leadership.
- Expert-level business analysis, facilitation, and stakeholder management skills.
- Strong analytical reasoning and structured problem-solving, including the ability to connect technical solutions to operational impact.
- Ability to independently lead complex, cross-functional initiatives with initiative and accountability.
- Comfort navigating ambiguity and providing clear, structured guidance in evolving environments.
- Ability to travel domestically up to 20%.
- Technological proficiency and ability to learn, use, and navigate a variety of external and internal systems.
Nice To Haves
- Hands-on insurance operations experience in claims, underwriting, policy, or billing is strongly preferred.
- CPCU, AIC, CBAP, PMI-PBA, or similar insurance or analysis credentials.
Responsibilities
- Lead end-to-end business requirements activities, from stakeholder workshops through validation and approval.
- Own scope, prioritization, dependency mapping, and change control in partnership with delivery leadership.
- Lead implementations from kickoff through go-live across client, internal, and third-party teams.
- Serve as the primary escalation point for delivery risks, issues, and client concerns.
- Advise client leadership as the insurance domain expert across policy, claims, billing, and underwriting.
- Mentor business analysts and consultants and contribute to delivery standards and best practices.
Benefits
- 100% paid employee health insurance available on Day 1.
- Medical, dental, and vision benefits available on Day 1.
- Internet stipend eligibility for remote positions.
- 401(k) with employer match, vested on Day 1.
- HSA/FSA available.
- Employer-provided long-term and short-term disability.
- Generous PTO plan with paid holidays and floating holidays.
- Development and growth opportunities.
- Comprehensive wellness program and prioritization of employee health.
- Annual bonus eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
