Customer Success Consultant
About The Position
The Customer Success Consultant manages a portfolio of automotive dealership accounts, including high-profile clients, and serves as a trusted advisor who helps clients maximize the value of Activator products and services. The role provides strategic guidance, proactive support, customized solutions, and marketing campaigns aligned with dealership goals. It also partners with Regional Sales Managers to identify account expansion, product upgrade, and additional-service opportunities. The consultant supports clients through onboarding, implementation, training, ongoing account reviews, performance reporting, issue resolution, and retention efforts. The role contributes to a monthly revenue retention target of 98% and works with Sales, Operations, Dealer Training, and other internal teams to deliver a strong customer experience. The position is 100% remote and involves approximately 30% travel, with additional travel possible based on customer needs. Compensation is approximately $26.44–$33.65 per hour, with a monthly bonus opportunity and benefits.
Requirements
- Experience in customer success, account management, client relationship management, or a related role.
- Automotive dealership experience is preferred; the posting also identifies dealership experience as required, preferably in Service/Fixed Operations and/or Sales.
- Ability to build and maintain strong relationships with clients and key stakeholders.
- Experience identifying account growth opportunities, presenting solutions, and driving upgrades, expansions, or upsells.
- Strong consultative skills and ability to understand customer needs and recommend strategies that support business objectives.
- Excellent communication, presentation, and relationship-building skills.
- Strong analytical and problem-solving abilities, including reviewing account performance and reporting results.
- Excellent organizational skills and ability to manage multiple accounts, priorities, and projects simultaneously.
- Proactive, customer-focused mindset and commitment to delivering measurable results.
- Ability to collaborate effectively with sales, operations, training, and other internal teams.
- Willingness to travel approximately 30%, with potential for additional travel based on customer needs.
Nice To Haves
- Automotive sales or marketing experience is highly preferred.
- Experience in automotive dealership Service/Fixed Operations and/or Sales.
Responsibilities
- Manage a portfolio of automotive dealership accounts and build long-term relationships with key stakeholders.
- Develop and execute customized marketing campaigns based on dealership needs and objectives.
- Monitor account performance and health, identifying ways to improve customer satisfaction and product adoption.
- Address client concerns, coordinate resolutions, and collaborate with internal subject matter experts.
- Maintain accurate records of account activity, client interactions, and outcomes.
- Develop strategic account plans to expand product adoption and increase portfolio revenue.
- Discuss product upgrades, additional services, and expanded use of Activator solutions with dealership clients.
- Partner with Regional Sales Managers to identify opportunities within individual dealerships and dealership groups.
- Manage expansion opportunities from consultation and goal-setting through negotiation and contract execution.
- Contribute to a monthly revenue retention target of 98% and drive customer retention and account growth.
- Coordinate with Sales to understand new clients' goals and establish success plans.
- Oversee product configuration and coordinate onboarding activities and implementation.
- Develop customized onboarding strategies and training plans to support product adoption and use.
- Coordinate with Operations and Dealer Training teams on onboarding, training, and customer support.
- Advise dealership clients on best practices and strategies to achieve business objectives.
- Conduct regular account performance reviews and identify areas for improvement.
- Develop and analyze reports demonstrating product value and supporting data-driven recommendations.
- Gather client testimonials and success stories.
- Share best practices, customer feedback, and success stories with colleagues.
- Help maintain a portfolio of satisfied, referenceable dealership accounts.
- Participate in team meetings and collaborative discussions to support organizational goals and continuous improvement.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending account
- 401(k) plan with company match up to 4%, fully vested on the first day of employment
- Paid vacation
- Company holidays
- Sick leave
- Corporate discount opportunities
- Monthly bonus opportunity
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
